We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4164277
8 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4164277 The complaint Miss D complains that Santander UK Plc (‘Santander’) won’t refund the remaining funds she lost in a scam. What happened Miss D says that her brother received a call on 7 July 2022 which he now knows followed a fake message from a delivery company. The caller told ... (3 pages)View decision -
Decision Reference DRN-4608400
8 Feb 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4608400 Complaint Mr N has complained that National Westminster Bank Plc (“NatWest”) unfairly continued allowing him to continue using an overdraft it shouldn’t have provided him with in the first place. Background One of our investigators looked at Mr N’s complaint and she thought tha... (5 pages)View decision -
Decision Reference DRN-4608397
8 Feb 2024 The Royal Bank of Scotland Plc UpheldMortgagesDRN-4608397 The complaint Mr and Mrs C’s complaint is about their re-mortgage application with The Royal Bank of Scotland Plc (RBS). They believe the application was mishandled and so they couldn’t complete before the mortgage offer expired. This meant they ended up with a higher interest ... (5 pages)View decision -
Decision Reference DRN-4405761
7 Feb 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4405761 The complaint Mr M complains about HSBC UK Bank Plc. He says that he was scammed by a car dealership and that HSBC didn’t do enough to protect him. What happened Mr M purchased a car from H, a car dealership in April 2023. Mr M test drove the car and had some concerns; however,... (2 pages)View decision -
Decision Reference DRN-4591256
7 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4591256 The complaint Mr O has complained that Monzo Bank Ltd won’t refund transactions he says he didn’t make or otherwise authorise. What happened On a night in July 2023, two banks transfers and an online card payment were made from Mr O’s Monzo account, totalling around £3,500. Mr ... (3 pages)View decision -
Decision Reference DRN-4589440
7 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4589440 The complaint Mr O has complained that Revolut Ltd won’t refund a transaction he says he didn’t make or otherwise authorise. What happened In July 2023, a bank transfer of around £950 was made from Mr O’s Revolut app. Mr O says he didn’t make this transfer. Mr O has explained h... (3 pages)View decision -
Decision Reference DRN-4305281
7 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4305281 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4542552
7 Feb 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4542552 The complaint Mr A complains that J.P. Morgan Europe Limited trading as Chase (Chase) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In... (2 pages)View decision -
Decision Reference DRN-4435504
7 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4435504 The complaint Miss T complains that Bank of Scotland plc trading as Bank of Scotland (BoS) is refusing to refund her the amount she lost as the result of a scam. Miss T is being represented by a third party. To keep things simple, I will refer to Miss T throughout my decision. ... (3 pages)View decision -
Decision Reference DRN-4382685
7 Feb 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4382685 The complaint Mr S complains that Lloyds Bank PLC (Lloyds) is refusing to refund him the amount he lost as the result of a scam. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happened The background of this ... (4 pages)View decision
