We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4608542
8 Feb 2024 Investec Bank PLC Not upheldBanking and PaymentsDRN-4608542 The complaint Mr J has complained that Investec Bank PLC removed a loyalty bonus that it had initially offered him in the form of an increased interest rate when he renewed his fixed rate savings account. What happened I have previously issued a provisional decision regarding t... (3 pages)View decision -
Decision Reference DRN-4561115
8 Feb 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4561115 The complaint Mr M complains that Starling Bank Limited is holding him responsible for transactions which he says he didn’t authorise. What happened The circumstances of this complaint are well known to both parties, so I will not repeat them all again here in detail. But I wil... (3 pages)View decision -
Decision Reference DRN-4572808
8 Feb 2024 Society of Lloyd's Not upheldInsuranceDRN-4572808 The complaint Mrs L is unhappy the Society of Lloyd's (Lloyds) didn’t renew her landlord’s insurance policy. What happened Mrs L had a landlord’s insurance policy with Lloyd’s. In April 2023 she was told (through her insurance broker) that Lloyds wouldn’t be offering renew... (2 pages)View decision -
Decision Reference DRN-4560216
8 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4560216 The complaint Mr W is complaining about Moneybarn No.1 Limited. He says they shouldn’t have lent to him as the lending was unaffordable. A representative has brought the complaint on Mr W’s behalf but for ease I’ve written as if we’ve dealt directly with Mr W. What happened Mr... (3 pages)View decision -
Decision Reference DRN-4452864
8 Feb 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4452864 The complaint Miss A complains about National Westminster Bank Plc’s (NatWest) decision to sell her credit card debt, and she thinks they’ve been unreasonable not to provide her with a copy of her original credit agreement. What happened The details of this complaint are well k... (2 pages)View decision -
Decision Reference DRN-4452550
8 Feb 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4452550 The complaint Mr H complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk irresponsibly lent to him What happened MoneyBoat lent Mr H two instalment loans. MoneyBoat lent Mr H the first loan on 2 May 2022, the loan was for £250 repayable in four instalments ... (2 pages)View decision -
Decision Reference DRN-4530222
8 Feb 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4530222 The complaint K, a limited company, complains that Starling Bank Limited have not refunded all of the payments it lost as part of a scam. What happened K is a limited company, and Mr C has brought the complaint on it’s behalf. As both parties in this complaint are aware of the... (2 pages)View decision -
Decision Reference DRN-4607141
8 Feb 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4607141 The complaint Mr L complains that HSBC UK Bank Plc trading as First Direct kept blocking a genuine payment he wanted to make. What happened On 22 July 2023 Mr L attempted to make a payment from his First Direct account to an account with another bank, but this was unsuccessful.... (2 pages)View decision -
Decision Reference DRN-4561580
8 Feb 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4561580 The complaint Ms P is unhappy with what Royal & Sun Alliance Insurance Limited did following a claim she made on her legal expenses insurance policy. What happened Ms P was involved in a number of motor accidents. She sought assistance on her policy with RSA to claim damage... (3 pages)View decision -
Decision Reference DRN-4580195
8 Feb 2024 Great Lakes Insurance SE Not upheldInsuranceDRN-4580195 The complaint Mr and Mrs H’s complaint is about a claim they made on their Great Lakes Insurance SE (‘Great Lakes’) travel insurance policy, which was declined. Mr and Mrs H say this is unfair and want Great Lakes to cover their claim. All references to Great Lakes in this deci... (3 pages)View decision
