We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4592110
8 Feb 2024 Assurant General Insurance Limited Not upheldInsuranceDRN-4592110 The complaint Miss R complains about how Assurant General Insurance Limited has handled her mobile phone insurance claim and about its compensation offer for its service issues. My references to Assurant include its agents. What happened Miss R has mobile phone insurance throug... (3 pages)View decision -
Decision Reference DRN-4574581
8 Feb 2024 Glasgow Credit Union Ltd UpheldConsumer CreditDRN-4574581 The complaint Mr G says Glasgow Credit Union Ltd lent irresponsibly when providing him with a loan in 2019. What happened In January 2019, Glasgow Credit Union loaned Mr G £21,000 over an 84-month term. The purpose of the loan was to consolidate Mr G’s existing debts. The inter... (3 pages)View decision -
Decision Reference DRN-4470920
8 Feb 2024 Advanced Payment Solutions Limited Not upheldBanking and PaymentsDRN-4470920 The complaint Mr W complains about Advanced Payment Solutions Limited trading as Cashplus Bank. Mr W says that Cashplus didn’t do enough to prevent an account being opened by a fraudster who scammed him out of money, and it didn’t respond quickly enough when it was informed of ... (2 pages)View decision -
Decision Reference DRN-4439045
8 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4439045 The complaint Mr J is unhappy because Bank of Scotland plc trading as Halifax won’t reinstate his credit limit to £5000. What happened Mr J requested to reduce his credit limit from £15,000 to £5000 on his banking app, but accidentally entered £500 on the request. He contacted ... (2 pages)View decision -
Decision Reference DRN-4565236
8 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4565236 The complaint Mr S has complained Santander UK plc won’t refund him for a transaction he didn’t authorise. What happened After being conned out of his Santander debit card details by a phishing scam, Mr S got a call from Santander’s fraud team who told him about a payment attem... (2 pages)View decision -
Decision Reference DRN-4574504
8 Feb 2024 Xbridge Limited Not upheldInsuranceDRN-4574504 The complaint K, a business, took out business protection insurance with Xbridge Limited, trading as Simply Business (‘SB’) in 2020 and renewed it annually. K says the premiums it was charged by SB each year were exorbitant and that they couldn’t justify charging this when othe... (2 pages)View decision -
Decision Reference DRN-4600420
8 Feb 2024 U K Insurance Limited Not upheldInsuranceDRN-4600420 The complaint Mr and Mrs F have complained that U K Insurance Limited (UKI) declined a claim they made on their travel insurance policy and about poor claims handling. As it is Mr F that has made the complaint, on behalf of himself and Mrs F, I will mostly just refer to Mr F in... (2 pages)View decision -
Decision Reference DRN-4534401
8 Feb 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4534401 The complaint Miss O complains that Clydesdale Bank Plc trading as Virgin Money unfairly reported a default on her credit card account. Miss O wants Virgin Money to remove the default. What happened Miss O was experiencing financial difficulties and could not keep up with her c... (3 pages)View decision -
Decision Reference DRN-4580290
8 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4580290 The complaint Mr S has complained Bank of Scotland plc, trading as Halifax, did nothing to intervene and stop a payment Mr S was making which turned out to be a scam. What happened In 2018 Mr S was looking to buy his first car. He researched different models and options and fou... (3 pages)View decision -
Decision Reference DRN-4556811
8 Feb 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4556811 The complaint Miss M complains that Aviva Insurance Limited has declined to pay a claim it had already authorised under a group private medical insurance policy. What happened Miss M’s employer held a group private medical insurance policy with Aviva. Miss M was a beneficiary o... (3 pages)View decision
