We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4608813
8 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4608813 The complaint Mr H has complained Barclays Bank UK PLC changed the personal details on his account on the say-so of a fraudster and then provided inadequate compensation. What happened On 13 September 2022, someone called Barclays pretending they were Mr H. They were able to ch... (2 pages)View decision -
Decision Reference DRN-4521504
8 Feb 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4521504 The complaint Mr D is the sole director of a limited company called G. He complains on its behalf, and I’ll mostly refer to him throughout this decision. The complaint is that Starling Bank Limited hasn’t refunded money he says G lost to a scam. What happened Mr D sought the se... (4 pages)View decision -
Decision Reference DRN-4249805
8 Feb 2024 National Bank of Egypt (UK) Limited Not upheldBanking and PaymentsDRN-4249805 The complaint Mr T complains National Bank of Egypt (UK) Limited (NBE) unfairly closed his current accounts. He says this has prevented him receiving rental payments for properties he owns. He wants his accounts reopened and compensation. What happened Mr T held two current acc... (3 pages)View decision -
Decision Reference DRN-4563443
8 Feb 2024 Wakam Not upheldInsuranceDRN-4563443 The complaint Mr A complains Wakam’s unfairly refused to pay him anything to settle his taxi insurance claim. Wakam has been represented for the claim and complaint. For simplicity I’ve referred to the representative’s actions as being Wakam’s own. What happened In 2019 Mr A‘s ... (3 pages)View decision -
Decision Reference DRN-4609005
8 Feb 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4609005 The complaint Mr P complains that NewDay Ltd trading as Pulse didn’t provide him the service it should have when he wanted to make a balance transfer from his NewDay credit card. What happened Mr P had a credit card with a 0% APR that was moved to a Pulse card managed by NewDay... (3 pages)View decision -
Decision Reference DRN-4502344
8 Feb 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4502344 The complaint Mr A has complained Nationwide Building Society did little to help him when he asked them to apply a gambling block to his card in May 2023. What happened Mr A called Nationwide in May 2023 to ask them to apply a gambling block to his transactions. Their systems w... (3 pages)View decision -
Decision Reference DRN-4151893
8 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4151893 The complaint Mr A complains that Barclays Bank UK PLC won’t refund money he says he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I’ll focus on giving the reasons for my decision. Wh... (2 pages)View decision -
Decision Reference DRN-4590856
8 Feb 2024 Chequers Wealth Management Limited UpheldPensions and AnnuitiesDRN-4590856 The complaint Mr J complains that Chequers Wealth Management Limited (‘CWM’) gave him unsuitable advice to transfer the benefits from his defined benefit (DB) occupational pension scheme to a self-invested personal pension (‘SIPP’). He believes he has suffered a financial loss ... (5 pages)View decision -
Decision Reference DRN-4243154
8 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4243154 The complaint Mrs B complains that Wise Payments Limited won’t refund the money she lost to an investment scam. Mrs B is represented by a third party, but for ease of reading, I’ll treat all submissions as having come from her. What happened The details of this complaint are we... (3 pages)View decision -
Decision Reference DRN-4511733
8 Feb 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4511733 The complaint W, a limited company, complains that Bank of Scotland plc (BOS) unfairly refused to remove a block from its account. Mr R brings this complaint on W’s behalf. What happened W holds a business current account with BOS. In July 2022, W informed BOS that it wanted to... (5 pages)View decision
