We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4598359
8 Feb 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4598359 The complaint Mr and Mrs M have complained that Barclays Bank UK PLC has failed to treat them fairly when providing redress on a previous issue with their mortgage. What happened Mr and Mrs M have an offset mortgage with Barclays which allows them to offset the interest accrued... (5 pages)View decision -
Decision Reference DRN-4547271
8 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4547271 The complaint Mr V complains about the actions of Revolut Ltd when he was tricked into making payments on his debit card as a result of a scam. What happened In May 2023 Mr V was looking for a job and posted his CV on recruitment websites. He was contacted by a third party clai... (2 pages)View decision -
Decision Reference DRN-4513009
8 Feb 2024 Ingenious Capital Management Limited Not upheldInvestmentsDRN-4513009 The complaint Mr M complains that Ingenious Capital Management Limited (“Ingenious”) didn’t provide the information it should have done about the two Enterprise Investment Schemes (EISs) he invested in and if it had it wouldn’t have invested in them. What happened Mr M invested... (13 pages)View decision -
Decision Reference DRN-4525782
8 Feb 2024 Ingenious Capital Management Limited Not upheldInvestmentsDRN-4525782 The complaint Mr P complains that Ingenious Capital Management Limited (“Ingenious”) didn’t provide the information it should have done about five Enterprise Investment Schemes (funds) he invested in which led him to invest in the funds when he wouldn’t otherwise have done so. ... (17 pages)View decision -
Decision Reference DRN-4426102
8 Feb 2024 West Bay Insurance Plc Not upheldInsuranceDRN-4426102 The complaint Mr E complains West Bay Insurance Plc (West Bay) unfairly accepted and recorded partial liability on a claim made on his motor insurance policy after an incident. He further complains that West Bay failed to call him back when it agreed to do so. West Bay are the ... (2 pages)View decision -
Decision Reference DRN-4456541
8 Feb 2024 Wealth At Work Limited Not upheldInvestmentsDRN-4456541 The complaint The estate of K complains that Wealth At Work Limited couldn’t divide the late Mr K’s investment portfolio equally and transfer the assets in-specie to the beneficiaries, requiring instead for the investments to be liquidated and then reinvested. The estate of K s... (3 pages)View decision -
Decision Reference DRN-4356584
8 Feb 2024 Target Servicing Limited UpheldMortgagesDRN-4356584 The complaint Mrs W complains that Target Servicing Limited gave her wrong information about her help to buy loan and she has been left in a very difficult position as a result. What happened Mrs W and her now ex-husband bought a property in 2015 with the assistance of a help t... (3 pages)View decision -
Decision Reference DRN-4538749
8 Feb 2024 West Bromwich Building Society Not upheldBanking and PaymentsDRN-4538749 The complaint Miss B complains that West Bromwich Building Society unfairly closed her accounts and won’t give her a reason why. She’d like her accounts reinstated. What happened Miss B held a few savings accounts with the West Brom. But in July 2023 they wrote to her to tell h... (2 pages)View decision -
Decision Reference DRN-4609826
8 Feb 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4609826 The complaint Mr E complains that HSBC UK Bank Plc (trading as First Direct) won’t process payments out of his account to a known payee. What’s happened? Mr E says that he’s been sending money to his wife, who I’ll refer to as ‘S’, in Thailand for many years, but now HSBC won’t... (3 pages)View decision -
Decision Reference DRN-4333431
8 Feb 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4333431 The complaint Mr B complains that The Prudential Assurance Company Limited (Prudential) failed to make him aware of the Annual Management Charges (AMC) attached to his pension. Mr B has told this service that although he made a separate complaint to Prudential about delays to h... (5 pages)View decision
