We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4588351
9 Feb 2024 U K Insurance Limited Not upheldInsuranceDRN-4588351 The complaint Mr K says U K Insurance Limited (UKI) mis-sold him a legal expenses insurance policy. What happened In August 2022 Mr K contacted UKI as he’d received a letter from his neighbour’s solicitor about a dispute. The adviser confirmed he didn’t have legal expenses insu... (2 pages)View decision -
Decision Reference DRN-4601162
9 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4601162 The complaint Mr D complains that Bank of Scotland plc trading as Halifax did not refund a payment of £849.20 he thinks may be fraudulent. What happened Mr D purchased two return flight tickets for his wife and child from a company I’ll call ‘X’ totalling £849.20. He did so usi... (2 pages)View decision -
Decision Reference DRN-4493821
9 Feb 2024 FCE Bank Plc Not upheldBanking and PaymentsDRN-4493821 The complaint Mr S is unhappy that FCE Bank Plc sent a letter to him containing an authentication code which was misprinted, and which was visible to anyone who handled the letter. What happened On 28 July 2023, Mr S opened a fixed term saver account with FCE. As part of FCE’s ... (2 pages)View decision -
Decision Reference DRN-4350930
9 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4350930 The complaint Mr S complains that Barclays Bank UK PLC trading as Barclaycard hasn’t refunded a payment he authorised on his credit card. What happened In early 2022, Mr S says he made a booking with a hotel using his Barclaycard credit card. When he arrived at the hotel, he sa... (3 pages)View decision -
Decision Reference DRN-4502359
9 Feb 2024 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-4502359 The complaint Mr D says Brent Shrine Credit Union Limited, trading as My Community Bank (MCB), irresponsibly lent to him. What happened Mr D took out a 36-month loan for £1,500 on 16 November 2021. The monthly repayments were £67.84 and the total repayable was £2,524.78. Mr D s... (3 pages)View decision -
Decision Reference DRN-4611780
9 Feb 2024 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-4611780 The complaint Mr H complains that James Hay Administration Company Ltd (‘James Hay’) failed to process his application to take benefits from his pension. He says that delay meant that he had to take a loan and incur interest as a consequence. What happened Mr H had a pension wi... (4 pages)View decision -
Decision Reference DRN-4568062
9 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4568062 The complaint Mrs Q and Mr U complain Barclays Bank UK PLC (“Barclays”) has failed to rectify their credit files by removing adverse information from them. Mrs Q and Mr U add that Barclays has unfairly charged them fees for its tech insurance and that Mr U has been taken off th... (4 pages)View decision -
Decision Reference DRN-4588765
9 Feb 2024 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-4588765 The complaint Mr D complains that he was given unsuitable advice by David Stock & Co Limited (‘DSC’) to transfer the benefits from his defined benefit (‘DB’) scheme with British Steel (‘BSPS’) to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable f... (6 pages)View decision -
Decision Reference DRN-4581461
9 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4581461 The complaint Mrs M has complained about the way U K Insurance Limited trading as Prudential Home Insurance (UKI) dealt with a claim she made under her home insurance policy. Mrs M is being represented by a Loss Adjuster who I will call ‘B’ for ease in my decision. What happene... (3 pages)View decision -
Decision Reference DRN-4526731
9 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4526731 The complaint Mr C complains that Barclays Bank UK PLC quoted him the wrong early closure charge when he asked about transferring his ISA to a different account with a higher rate of interest. What happened Mr C took out a two year cash ISA with Barclays at 4.5%. Mr C later fou... (2 pages)View decision
