We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4572195
9 Feb 2024 Zurich Assurance Ltd Not upheldInsuranceDRN-4572195 The complaint Mrs B and Mr B complain that Zurich Assurance Ltd avoided their life and critical illness policy and refused to pay a claim. What happened In brief summary, in February 2021, Mrs B and Mr B took out joint decreasing term life assurance and critical illness cover w... (4 pages)View decision -
Decision Reference DRN-4612024
9 Feb 2024 National Westminster Bank Plc UpheldMortgagesDRN-4612024 The complaint Miss T and Mr W complain that National Westminster Bank Plc didn’t act on the comments provided by the surveyor when they purchased their property in 2019. They said that this has made the property unmortgageable and this has trapped them into the property and th... (6 pages)View decision -
Decision Reference DRN-4559809
9 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4559809 The complaint Mr P says Barclays Bank UK PLC are harassing him to repay a debt for an overdraft. What happened In April 2023 Mr P got in touch with our service and said Barclays had been harassing him to repay an overdraft debt for £377.28. Mr P wanted Barclays to stop using de... (2 pages)View decision -
Decision Reference DRN-4588297
9 Feb 2024 U K Insurance Limited Not upheldInsuranceDRN-4588297 The complaint Mr S is unhappy with UK Insurance Limited’s (“UKI”) decision to decline a claim under his home insurance policy, and how long it took to reach its decision. Any reference to UKI includes the actions of its agents. As Mr S is represented on this complaint, any refe... (5 pages)View decision -
Decision Reference DRN-4305193
9 Feb 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4305193 The complaint Mr G complains about how Tesco Personal Finance PLC trading as Tesco Bank (TB) handled his request for help to recover his money through Section 75 of the Consumer Credit Act 1974. What happened Mr G booked a hotel room using his TB credit card. He chose the hotel... (3 pages)View decision -
Decision Reference DRN-4413396
9 Feb 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4413396 The complaint Mrs I complains American Express Services Europe Limited trading as American Express (AmEx) didn’t properly explain the change in terms when she downgraded from one card to another. What happened In January 2022 Mrs I called AmEx and downgraded her credit card. Sh... (2 pages)View decision -
Decision Reference DRN-4549246
9 Feb 2024 Barclays Bank UK PLC Not upheldInsuranceDRN-4549246 The complaint Miss F complaints about her Mortgage Care Payment Protection Insurance (PPI policy). She says that Barclays Bank UK PLC (‘Barclays’) has told her that her policy will end as it will no longer provide, or administer, this type of policy. She feels that this is unfa... (3 pages)View decision -
Decision Reference DRN-4584547
9 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4584547 The complaint Mr C complains that Revolut Ltd did not refund two payments totalling £14,000 that he lost as part of a scam. What happened An acquaintance of Mr C introduced him to a cryptocurrency investment which later turned out to be scam. After speaking with the ‘trader’, w... (3 pages)View decision -
Decision Reference DRN-4388421
9 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4388421 Complaint Mr R is unhappy that Barclays Bank UK PLC didn’t reimburse him after he fell victim to a scam. Background In late 2021, I understand Mr R was approached online by an individual who offered him an investment opportunity. He told Mr R that his investment strategy focuse... (3 pages)View decision -
Decision Reference DRN-4557914
9 Feb 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4557914 The complaint Miss R has complained about Advantage Insurance Company Limited. She isn’t happy about the valuation of her car after it was deemed a total loss following a claim under her motor insurance policy and about the subsequent cancellation of her policy. What happened M... (3 pages)View decision
