We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4614908
12 Feb 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4614908 The complaint Mr H complains Clydesdale Bank Plc, trading as Virgin Money, has not met its obligations in regard to a transaction made on his debit card to purchase mobile phones. What happened In July 2022 Mr H used his debit card to purchase mobile phones on a website which a... (5 pages)View decision -
Decision Reference DRN-4456877
12 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4456877 Complaint Mrs C says that Nationwide Building Society (“Nationwide”) unfairly gave her an overdraft which it then increased and which led to her constantly being overdrawn. Background Mrs C also complained about the decision to provide her with a credit card. But we’ve already ... (4 pages)View decision -
Decision Reference DRN-4551108
12 Feb 2024 The Co-operative Bank Plc Not upheldConsumer CreditDRN-4551108 Complaint Mr D has complained about a loan that The Co-Operative Bank Limited Plc (“Co-op”) provided to him. In effect, he says that the loan was unaffordable and so he should never have been lent to. Background Co-op provided Mr D with a Professional and Career Development loa... (3 pages)View decision -
Decision Reference DRN-4541219
11 Feb 2024 Morton Hill Ltd UpheldInvestmentsDRN-4541219 The complaint Ms M complains that Morton Hill Limited, trading as McKnight Financial (MF), provided unsuitable advice to move her cash ISA into a stocks and shares ISA invested within funds that she believes were too high risk. Ms M is concerned that her investment has gone dow... (6 pages)View decision -
Decision Reference DRN-4592236
11 Feb 2024 QIC Europe Ltd Not upheldInsuranceDRN-4592236 The complaint Mr and Mrs L are complaining about the quality of the repairs carried out by QIC Europe Ltd’s appointed contractors following a claim they made on their buildings insurance policy. Any reference to QIC includes any agents its used to act on its behalf. What happen... (4 pages)View decision -
Decision Reference DRN-4419973
10 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4419973 The complaint Mr F complains Barclays Bank UK PLC didn’t do enough when he fell victim to an investment scam. What happened Mr F has an account with Barclays. Between 6 April 2021 and 11 July 2022 Mr F made 48 payments to various cryptocurrency exchanges – in total he made paym... (2 pages)View decision -
Decision Reference DRN-4507625
10 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4507625 The complaint Ms K complains that Barclays Bank UK PLC didn’t act fairly when she fell victim to a scam, including closing her accounts. What happened Ms K had several accounts with Barclays including a current account and a savings account. In April 2021 Barclays let Ms K know... (3 pages)View decision -
Decision Reference DRN-4365198
10 Feb 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4365198 The complaint Ms G complains about Clydesdale Bank Plc’s, trading as Virgin Money, process, procedure and communications when interest rates change and feels this has caused her a financial loss. What happened Ms G has an online Double Take E-ISA account with Virgin. Virgin sen... (3 pages)View decision -
Decision Reference DRN-4318107
10 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4318107 The complaint Mr A complains about Lloyds Bank PLC making it difficult for him to change his address and blocking to his account. What happened Mr A held a Lloyds Classic Account. He has been living in Country A and is unable to travel to the UK and his Lloyds branch due to his... (2 pages)View decision -
Decision Reference DRN-4506532
10 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4506532 The complaint Miss D complains about Santander UK Plc failing to accept her request to remove fees and also applying a default which has impacted on her credit report. What happened Miss D had a 5-year student account with Santander and asked to extend this. In late 2022, Miss ... (2 pages)View decision
