We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4467969
12 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4467969 The complaint A company which I’ll call ‘N’ complains that Barclays Bank UK Plc behaved unreasonably when completing its banking checks. The complaint is brought on N’s behalf by one of their directors, Mrs O. What happened N held a business current account with Barclays which ... (2 pages)View decision -
Decision Reference DRN-4615577
12 Feb 2024 Brightside Insurance Services Limited UpheldInsuranceDRN-4615577 The complaint Mr W has complained about the service provided by Brightside Insurance Services Limited when he took out a Van Insurance policy to cover a van he was buying and when he cancelled a policy he had for an existing van. Brightside operated under a trading name. But, f... (5 pages)View decision -
Decision Reference DRN-4559420
12 Feb 2024 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-4559420 The complaint Mr M is unhappy with the redress settlement from Mercedes-Benz Financial Services UK Limited (MBFS), regarding a vehicle that was rejected for it being of unsatisfactory quality. What happened In June 2023, Mr M acquired a new car using a hire purchase agreement w... (3 pages)View decision -
Decision Reference DRN-4615876
12 Feb 2024 C Hoare & Co Not upheldBanking and PaymentsDRN-4615876 The complaint Mr J has complained that C Hoare & Co (Hoares) won’t refund the money he lost in what he says was a scam. What happened In 2020 and 2023, Mr J paid £1,350 and £450 respectively to a merchant who sold sports tickets. He was introduced to the merchant on the rec... (3 pages)View decision -
Decision Reference DRN-4254017
12 Feb 2024 Bank of Scotland Plc UpheldMortgagesDRN-4254017 The complaint Mr and Mrs N complain that Bank of Scotland plc trading as Birmingham Midshires (BM) gave them misleading information when they tried to extend the term of their buy to let mortgage to allow them to take a new interest rate. What happened Mr and Mrs N have a buy t... (3 pages)View decision -
Decision Reference DRN-4376749
12 Feb 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4376749 The complaint Ms J complains that Creation Consumer Finance Ltd didn’t provide her with the information she needed to prevent interest being charged on her purchase and then unlawfully took a payment from her account. She says that the credit agreement contained onerous terms t... (4 pages)View decision -
Decision Reference DRN-4615824
12 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4615824 The complaint Mr A is a sole trader. He complains that Barclays Bank UK Plc treated him unfairly when it closed his business account. Mr A is represented by his solicitor Mr G, however for ease I’ll refer to Mr A throughout the decision. What happened Mr A had a business accoun... (6 pages)View decision -
Decision Reference DRN-4329144
12 Feb 2024 TSB Bank plc Not upheldMortgagesDRN-4329144 The complaint Mr and Mrs F complain that the overpayment arrangement they set up for their mortgage with TSB Bank plc trading as Whistletree has slowly been eroded by interest rate rises. They said they didn’t realise this until about a year later, and hadn’t got any letters ab... (3 pages)View decision -
Decision Reference DRN-4414049
12 Feb 2024 Topaz Finance Limited Not upheldMortgagesDRN-4414049 The complaint Mr and Mrs S complain that Topaz Finance Limited trading as Rosinca Mortgages incorrectly registered its charge against two properties they own. What happened In 2006, Mr and Mrs S took out a number of buy-to-let mortgages that were subsequently transferred to Ros... (4 pages)View decision -
Decision Reference DRN-4420429
12 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4420429 The complaint Mr R complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr R is being represented by a third party. To keep things simple, I will refer to Mr R throughout my decision. What happened The background of this com... (3 pages)View decision
