We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4500558
12 Feb 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4500558 The complaint Mr and Mrs D complain that Barclays Bank UK PLC mis-sold them a mortgage and linked mortgage current account (MCA). They also complain it mis-sold them a further advance and hasn’t treated them fairly despite knowing of their wider financial difficulties. What hap... (3 pages)View decision -
Decision Reference DRN-4557742
12 Feb 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4557742 The complaint Miss C complains about Advantage Insurance Company Limited’s (Advantage) handling of her claim, following the theft of a catalytic convertor from her car, under her motor insurance policy. What happened In August 2022 Miss C’s catalytic convertor was stolen from h... (5 pages)View decision -
Decision Reference DRN-4616256
12 Feb 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-4616256 The complaint Mr and Mrs N complain that Tesco Underwriting Limited (Tesco) declined a claim made under their home insurance policy. What happened Mr and Mrs N have a home insurance policy underwritten by Tesco. During a routine service and inspection of their drainage system a... (4 pages)View decision -
Decision Reference DRN-4329259
12 Feb 2024 Barclays Bank UK PLC Not upheldInvestmentsDRN-4329259 The complaint Mr M complains that Barclays Bank UK PLC trading as Barclays Smart Investor (“Barclays”) failed to reinvest some monies he received following a corporate action on shares he held in his investment ISA. And he further complains that Barclays has refused to accept a... (4 pages)View decision -
Decision Reference DRN-4538982
12 Feb 2024 Bennetts Motorcycling Services Limited Not upheldInsuranceDRN-4538982 The complaint Mr H complains that Bennetts Motorcycling Services Limited charged him an excessive fee and provided poor service when he changed his policy address. What happened Mr H held a motorcycle insurance policy that was administered by Bennetts. In July 2023, Mr H change... (3 pages)View decision -
Decision Reference DRN-4066506
12 Feb 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4066506 The complaint Miss K complains about the service she received from Metro Bank PLC (“Metro Bank”) when she called to unblock her card. What happened Miss K holds an account with Metro Bank. In 2022, a card payment which she attempted from the account was declined because Metro B... (2 pages)View decision -
Decision Reference DRN-4587131
12 Feb 2024 esure Insurance Limited Not upheldInsuranceDRN-4587131 The complaint Mr C complains about delays in esure Insurance Limited deciding whether a car insurance claim he made is a fault or non-fault claim. What happened The background to this complaint is well known to both parties, so I’ll provide only a brief summary here. Mr C has c... (3 pages)View decision -
Decision Reference DRN-4224626
12 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4224626 The complaint Mr M has complained that Barclays Bank UK PLC (Barclays) closed his bank account without notice. He wants Barclays to reopen the account and to apologise to him. He’d also like an explanation for the closure and compensation for the losses and inconvenience he suf... (3 pages)View decision -
Decision Reference DRN-4447160
12 Feb 2024 Chartwell Funding Limited Not upheldMortgagesDRN-4447160 The complaint Ms M and Mr S have been using Chartwell Funding Limited since 2010. They complain that the broker they used didn’t offer them a five year fixed rate which they would have taken, if one had been offered to them. They said they have been financially impacted because... (4 pages)View decision -
Decision Reference DRN-4615657
12 Feb 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4615657 The complaint Mr H complains that NewDay Ltd didn’t provide the service it should have and didn’t treat him fairly when he was experiencing financial difficulties. What happened Mr H contacted NewDay to ask for some breathing space on his account explaining that he wasn’t recei... (3 pages)View decision
