We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4354206
12 Feb 2024 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-4354206 The complaint Mr D complains that American Express Services Europe Limited won’t refund him for a phone purchase. What happened In May 2022 Mr D’s American Express Services Europe Limited credit card (Amex for short) was used to part fund on a marketplace type website the purch... (4 pages)View decision -
Decision Reference DRN-4484693
12 Feb 2024 Adrian Flux Insurance Services Group UpheldInsuranceDRN-4484693 The complaint Mr S complains that Adrian Flux Insurance Services Group (“Adrian Flux”) haven’t acted fairly in dealing with the Agreed Value of his classic cars. He also complains they gave him incorrect information about the premium. What happened Mr S says he contacted Adrian... (4 pages)View decision -
Decision Reference DRN-4615492
12 Feb 2024 Citibank UK Limited UpheldBanking and PaymentsDRN-4615492 The complaint Mr H complains about the level of service provided by Citibank UK Limited. To resolve this complaint, he would like Citi to report information about his payment accounts correctly and he’d like to be able to benefit from the opportunities presented by Open Banking... (9 pages)View decision -
Decision Reference DRN-4381415
12 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4381415 The complaint Mr B has complained that Lloyds Bank PLC (“Lloyds”) closed his account without explaining why it did so. What happened Lloyds sent Mr B a letter on 27 June 2023 to say that it had carried out a risk assessment and it had highlighted concerns about Mr B’s account. ... (2 pages)View decision -
Decision Reference DRN-4285166
12 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4285166 The complaint Mr R has complained about how HSBC UK Bank Plc dealt with a claim for money back in relation to flights he’d paid for using his credit card. What happened The circumstances of the complaint are well known to the parties so I’m not going to go over everything again... (3 pages)View decision -
Decision Reference DRN-4610474
12 Feb 2024 U K Insurance Limited Not upheldInsuranceDRN-4610474 The complaint Mr B complains U K Insurance Limited trading as Churchill Home Insurance (“Churchill”) won’t reissue a gift card. What happened Mr B had a home insurance policy with Churchill. He made a claim. Churchill accepted the claim and issued two gift cards to Mr B in set... (2 pages)View decision -
Decision Reference DRN-4611236
12 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4611236 The Complaint Mr R says that Barclays Bank UK PLC (trading as Barclaycard) (the ‘Business’) didn’t act fairly or reasonably under certain provisions of the Consumer Credit Act 1974 (the ‘CCA’) in relation to a timeshare he purchased on 18 August 2013 (the ‘Time of Sale’) using ... (4 pages)View decision -
Decision Reference DRN-4320227
12 Feb 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4320227 The complaint Mr J complains about his mortgage with Barclays Bank UK PLC. He says that Barclays failed to assess affordability properly when lending. And in sending a redress offer to the mortgaged property, it’s led to a falling out with the joint mortgage holder. What happen... (3 pages)View decision -
Decision Reference DRN-4557950
12 Feb 2024 Clairville York Limited UpheldPensions and AnnuitiesDRN-4557950 The complaint Mr J says Clairville York Limited (CYL) provided very poor client management services despite charging him ongoing fees. What happened I start by noting CYL has failed to provide its business file despite several requests from this Service. It hasn’t given any exp... (4 pages)View decision -
Decision Reference DRN-4577398
12 Feb 2024 Link Market Services Trustees Limited UpheldInvestmentsDRN-4577398 The complaint Mrs H complains that Link Market Services Trustees Limited (‘LMSTL’) provided incorrect information, which delayed her request to transfer a share holding to her daughter. She says the shares were going to be sold and because of a fall in the share price during th... (4 pages)View decision
