We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4614351
12 Feb 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4614351 The complaint Mrs B has complained about a kitchen she paid for using a fixed sum loan with Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF). Mrs B has been represented at times but, to keep things simple, I’ll refer to Mrs B throughout. What happ... (8 pages)View decision -
Decision Reference DRN-4581839
12 Feb 2024 Interactive Investor Services Limited Not upheldInvestmentsDRN-4581839 The complaint Mr R complains that Interactive Investor Services Limited (trading as ‘Interactive Investor’ and referred to in its terms of service as ‘IISL’) failed to obtain the best price when executing his market order for the sale of some of his shares. Mr R believes that h... (3 pages)View decision -
Decision Reference DRN-4614730
12 Feb 2024 UBS AG UpheldInvestmentsDRN-4614730 The complaint Mr A says UBS AG misled him on 11 July 2022 by recommending an investment in Sanofi shares despite having information, which it withheld from him, about foreseeable problems likely to affect the shares’ value. He also alleges that UBS breached regulatory and contr... (12 pages)View decision -
Decision Reference DRN-4543632
12 Feb 2024 Skipton Building Society Not upheldBanking and PaymentsDRN-4543632 The complaint Mr F is unhappy that he encountered difficulty when attempting to fund an ISA he held with Skipton Building Society from a saving account he held with another building society. What happened Mr F’s complaint involves an attempted transfer between two building soci... (3 pages)View decision -
Decision Reference DRN-4592538
12 Feb 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-4592538 The complaint Mr R has complained about the way Domestic & General Insurance Plc (D&G) handled a claim under a protection policy he took out for his washing machine. What happened On 24 October 2023 Mr R contacted D&G to make a claim under his protection policy beca... (2 pages)View decision -
Decision Reference DRN-4601180
12 Feb 2024 U K Insurance Limited Not upheldInsuranceDRN-4601180 The complaint Mr W complains that U K Insurance Limited (UKI) didn’t provide the option of a courtesy vehicle and declined to recover his vehicle to a second garage, under his roadside assistance policy. What happened Mr W’s vehicle suffered a breakdown. He contacted UKI and it... (3 pages)View decision -
Decision Reference DRN-4616852
12 Feb 2024 West Bay Insurance Plc UpheldInsuranceDRN-4616852 The complaint Mr F complains West Bay Insurance Plc unfairly cancelled his telematics motor insurance policy. The policy is administered by an insurance intermediary, who I’ll call B in this decision, and it’s underwritten by West Bay. So, as West Bay is ultimately responsible ... (3 pages)View decision -
Decision Reference DRN-4614949
12 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4614949 The complaint Mr S is unhappy that a chargeback claim he made to Barclays Bank UK PLC in respect of a deposit he’d paid for a car was unsuccessful. What happened Mr S ordered a new electric car from a dealership in January 2022. He paid £1,500 as a deposit using his visa debit ... (4 pages)View decision -
Decision Reference DRN-4250896
12 Feb 2024 Great Lakes Insurance SE Not upheldInsuranceDRN-4250896 The complaint Mr F and Miss B complain about the decision by Great Lakes Insurance SE to decline their home insurance claim. Great Lakes are the underwriters (insurers) of this policy. Some of this complaint concerns the actions and opinions of their appointed agents. As Great ... (3 pages)View decision -
Decision Reference DRN-4450249
12 Feb 2024 Jarvis Investment Management Limited Not upheldInvestmentsDRN-4450249 The complaint Mr S has complained about Jarvis Investment Management Limited (Jarvis). He said it miscalculated and misrepresented the book price on one of his stock holdings. He said he has suffered distress and inconvenience due to the time and effort spent in trying to resol... (3 pages)View decision
