We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4591745
13 Feb 2024 Target Servicing Limited UpheldMortgagesDRN-4591745 The complaint Miss W complains about delays caused by Target Servicing Limited (Target) when she tried to remove her ex-partner from their joint mortgage. What happened Miss W and her ex-partner had a joint mortgage. They bought their property using a government backed “Help to... (3 pages)View decision -
Decision Reference DRN-4617828
13 Feb 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4617828 The complaint Miss G has complained that Red Sands Insurance Company (Europe) Limited unreasonably refused to pay her claim under her pet policy for her dog. She’s also complained about how her complaint was handled plus the imposition of an exclusion on her policy. What happen... (7 pages)View decision -
Decision Reference DRN-4617994
13 Feb 2024 Society of Lloyd's UpheldInsuranceDRN-4617994 The complaint Mr A complains about Society of Lloyd’s decision not to settle his claim. He also complains about delays in assessing his claim and feels he’s been treated unfairly and racially profiled. What happened The details in this complaint are well known to the parties, s... (5 pages)View decision -
Decision Reference DRN-4574921
13 Feb 2024 Vitality Health Limited Not upheldInsuranceDRN-4574921 The complaint Miss M and Mrs M have complained about the way Vitality Health Limited (‘Vitality’) dealt with a claim. Miss M is Mrs M’s daughter. What happened Miss M and Mrs M have a private medical insurance policy, underwritten by Vitality. Cover began for Miss M in June 202... (2 pages)View decision -
Decision Reference DRN-4422781
13 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4422781 The Complaint Mr N says that Bank of Scotland plc (trading as Halifax) (the ‘Business’) didn’t act fairly or reasonably under certain provisions of the Consumer Credit Act 1974 (the ‘CCA’) in relation to a timeshare he purchased in late 2013 using a credit card provided by the ... (3 pages)View decision -
Decision Reference DRN-4306729
13 Feb 2024 Mortgage Advice Bureau Limited Not upheldMortgagesDRN-4306729 The complaint Mr R and X complain that they received poor advice from Mortgage Advice Bureau Limited trading as Coreco (MAB) when seeking its service to find a mortgage for a property purchase. Mr R and X say that the recommended two-year fixed rate mortgage was unsuitable for ... (4 pages)View decision -
Decision Reference DRN-4300954
13 Feb 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4300954 The complaint Mr K has complained about the survey that was carried out when he took out a mortgage with Bank of Scotland plc trading as Halifax. What happened Mr K wanted to buy a new property and he applied for a mortgage with Halifax. As part of the application process Mr K ... (3 pages)View decision -
Decision Reference DRN-4562025
13 Feb 2024 Santander UK Plc Not upheldMortgagesDRN-4562025 The complaint Ms W has complained about her mortgage she holds with Santander UK Plc. She said she asked for an extra payment she made to be left as a credit on her mortgage account, however it was then used over the following five months to cover her monthly mortgage payments.... (4 pages)View decision -
Decision Reference DRN-4356661
13 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4356661 The complaint Miss L has complained about negative markers Santander UK Plc has placed on her credit file, in connection to her account with it. What happened Miss L had a student account with Santander, with outstanding overdraft debt. Accordingly, she called Santander in Febr... (2 pages)View decision -
Decision Reference DRN-4586218
13 Feb 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4586218 The complaint Mr W complains that Royal & Sun Alliance Insurance Limited mishandled a claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a car made by a popular car-maker. When it was new in August 2022, Mr W got the car on... (4 pages)View decision
