We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 353748 results
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Decision Reference DRN-4858015
6 Dec 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4858015 The complaint Mrs T has complained about Prudential Assurance Company Limited (Prudential). She has said that Prudential have been administering her Prudence Savings Account which was held in trust incorrectly for over 24 years. What happened Mrs T and her late husband took... (2 pages)View decision -
Decision Reference DRN-5194541
6 Dec 2024 QIC Europe Ltd UpheldInsuranceDRN-5194541 The complaint Ms W has complained that QIC Europe Ltd decline a claim made under a commercial buildings and contents policy. All references to QIC include firms acting on its behalf with delegated authority. J is represented by Ms W – so for simplicity I shall just refer to ... (3 pages)View decision -
Decision Reference DRN-5181865
6 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5181865 The complaint Mr M complains that Lloyds Bank PLC unfairly recorded an adverse fraud marker against his name and closed his account. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. Mr M held an accoun... (4 pages)View decision -
Decision Reference DRN-5120838
6 Dec 2024 Succession Wealth Management Ltd UpheldInvestmentsDRN-5120838 The complaint Mr C complains about the lack of service from Succession Wealth Management Ltd after November 2022 in relation to his stocks and shares ISA, general investment account and personal pension. What happened In July 2018, Mr C became a client of Succession and sign... (5 pages)View decision -
Decision Reference DRN-5120821
6 Dec 2024 Succession Wealth Management Ltd UpheldInvestmentsDRN-5120821 The complaint Ms B complains about the lack of service from Succession Wealth Management Ltd after November 2022 in relation to her stocks and shares ISA, general investment account and personal pension. What happened In July 2018, Ms B became a client of Succession and sign... (5 pages)View decision -
Decision Reference DRN-5118038
6 Dec 2024 U K Insurance Limited UpheldInsuranceDRN-5118038 The complaint Mr B and Mrs B are unhappy with the way U K Insurance Limited (UKI) have handled the claim they made under their buildings insurance policy. The complaint has been bought by both Mr B and Mrs B, but as Mr B has been dealing with the complaint and for ease, I ha... (3 pages)View decision -
Decision Reference DRN-5148875
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5148875 The complaint Miss D complains Revolut Ltd refused to refund her for unauthorised transactions on her account. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Miss D says her card was not returned to her... (3 pages)View decision -
Decision Reference DRN-5050372
6 Dec 2024 abrdn Investments Limited UpheldInvestmentsDRN-5050372 The complaint Mr P complains abrdn Investments Limited (abrdn) sold four investments he held without his final authority. He further complains abrdn sent the proceeds of the sales to him by cheque when he had asked abrdn to pay the funds directly into his bank account. What... (4 pages)View decision -
Decision Reference DRN-5073787
6 Dec 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-5073787 The complaint Mr I’s complained about the amount of the settlement he received from Legal and General Assurance Society Limited (“L&G”) when he made a claim following a stroke. What happened Mr I joined his employer’s group critical illness scheme in 2018. Initially he ... (2 pages)View decision -
Decision Reference DRN-5087244
6 Dec 2024 One Sure Insurance Limited UpheldInsuranceDRN-5087244 The complaint Mr W has complained about the service he received from One Sure Insurance Limited when he needed to make a claim under his motor policy. References to One Sure include all its agents and partners. What happened Mr W took out his motor policy in February 2023 ... (3 pages)View decision
