We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4618275
17 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4618275 The complaint Mr J complains that Lloyds Bank Plc unfairly removed funds from his account after a failed attempt to withdraw cash from an ATM. What happened Mr J says he attempted to withdraw £150 from an automated teller machine (ATM) but although his card was returned to him,... (2 pages)View decision -
Decision Reference DRN-4521868
17 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4521868 The complaint Mr P complains Wise Payments Limited didn’t do enough to protect him when he fell victim to a scam. What happened Mr P has an account with Wise and accounts elsewhere. He’s been a customer of Wise for around five years. Mr P also has a wife who has a disability wh... (3 pages)View decision -
Decision Reference DRN-4236878
17 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4236878 The complaint Mrs A complains that Barclays Bank UK PLC won’t refund her the money she lost after she fell victim to an Authorised Push Payment (“APP”) scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. But... (5 pages)View decision -
Decision Reference DRN-4158694
16 Feb 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4158694 The complaint Mr B complains that MBNA Limited’s actions led to him losing a substantial sum of money to an investment scam and it refuses to refund his loss. What happened On or around 6 March 2021, Mr B says he fell victim to a multi-layered scam operation orchestrated by a ... (2 pages)View decision -
Decision Reference DRN-4597342
16 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4597342 The complaint Mrs L complains that Monzo Bank Ltd (Monzo) won’t refund money she lost in a scam. What happened What Mrs L says: Mrs L is represented by a third-party firm of solicitors. She says she was in a low paid job and her hours had been cut – so she was struggling. In De... (6 pages)View decision -
Decision Reference DRN-4446476
16 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4446476 The complaint Mr C complains that Wise Payments Limited won’t refund the money he lost to an investment scammer. What happened On 3 October 2022, Mr C was contacted by someone from a company I’ll call ‘C’ in response to an enquiry he made on trading in cryptocurrency. He says h... (4 pages)View decision -
Decision Reference DRN-4146798
16 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4146798 The complaint Mr K complains that Nationwide Building Society (Nationwide) won’t refund the money he lost when he fell victim to a scam. What happened Mr K was looking for investment opportunities when he saw a social media advert for an investment company, X. After looking int... (4 pages)View decision -
Decision Reference DRN-4344648
16 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4344648 The complaint Mr F complains that Revolut Ltd won’t refund the money he lost to an investment scam. Mr F is represented by a third party, but for ease of reading, I’ll treat all submissions as having come from him alone in this decision. What happened Around June 2022, Mr F mad... (4 pages)View decision -
Decision Reference DRN-4412207
16 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4412207 The complaint Mr B complains about Nationwide Building Society. He says that Nationwide didn’t do enough to protect him from being the victim of a scam and would like Nationwide to refund him the money he has lost. What happened Mr B says that he was watching a program on TV wh... (3 pages)View decision -
Decision Reference DRN-4572034
16 Feb 2024 Suzuki Financial Services Limited Not upheldConsumer CreditDRN-4572034 The complaint Mrs D complains about the quality of the vehicle she acquired from Suzuki Financial Services Limited (“Suzuki”). What happened Mrs D entered into a hire purchase agreement in October 2019 to acquire a new car. In February 2023 Mrs D complained to Suzuki about the ... (4 pages)View decision
