We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4483540
18 Feb 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4483540 The complaint Mr M complains Zopa Bank Limited (Zopa) supplied him with a car that he believes wasn’t of satisfactory quality at supply. He also complains he was given incorrect information about it by the supplying dealership. What happened In May 2022, Mr M entered into... (3 pages)View decision -
Decision Reference DRN-4542772
18 Feb 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4542772 The complaint Mr F complains N.I.I.B. Group Limited trading as Northridge Finance (Northridge) supplied him with a car that he believes wasn’t of satisfactory quality at supply. What happened The details of this complaint are well known to both parties so I won’t rep... (4 pages)View decision -
Decision Reference DRN-4478924
17 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4478924 The complaint Company S complains that Barclays Bank UK PLC (“Barclays”) mishandled the investigation into its fraud claim after a cheque for £2,500 didn’t clear. S is also unhappy that Barclays failed to provide CCTV footage of the person paying the cheque in. The details of t... (2 pages)View decision -
Decision Reference DRN-4216706
17 Feb 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4216706 The complaint Mr B complains about Scottish Widows Limited (Scottish Widows). He’s unhappy with the service he received when he decided to transfer the proceeds of his Stakeholder Pension Plan to the Local Government Pension Scheme (LGPS) he was a member of. Mr B considers that... (4 pages)View decision -
Decision Reference DRN-4628717
17 Feb 2024 Northridge Finance Limited UpheldConsumer CreditDRN-4628717 The complaint Mr C complains NIIB Group Limited trading as Northridge Finance Limited (Northridge) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In February 2022, Mr C entered into a 48 month hire purchase agreement for a ... (4 pages)View decision -
Decision Reference DRN-4628705
17 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4628705 The complaint Mr O complains that Monzo Bank Ltd hasn’t refunded him after he fell victim to a scam. He is represented in his complaint by a claims management company (CMC). What happened The background to this complaint is well known to all parties and so I won’t set out exten... (3 pages)View decision -
Decision Reference DRN-4581750
17 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4581750 The complaint Mr K complains about Nationwide Building Society refusing to tell him why a cheque bounced and about multiple problems he had when he tried to get to the bottom of this. What happened Mr K has an account with Nationwide into which he paid a cheque which bounced. M... (4 pages)View decision -
Decision Reference DRN-4496429
17 Feb 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4496429 The complaint Mr S complains about the amount of charges National Westminster Bank Plc (NatWest) has applied to his account. What happened In November 2016 Mr S opened a Select Platinum account with NatWest, with an arranged £3,000 overdraft. Mr S said that from April 2017 he n... (4 pages)View decision -
Decision Reference DRN-4581575
17 Feb 2024 Lex Autolease Ltd UpheldConsumer CreditDRN-4581575 The complaint Mr K complains about information recorded by Lex Autolease Ltd (“Lex”) with one or more credit reference agencies. What happened In June 2020 Mr K entered into a car hire agreement with Lex. Under the terms of this agreement Mr K undertook to pay Lex an advance re... (3 pages)View decision -
Decision Reference DRN-4339857
17 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4339857 The complaint Mr Z complains about the management and administration of his conditional sale agreement (“agreement”) by Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”). What happened In April 2016 Mr Z entered an agreement with Moneybarn for a used car costing £10,35... (2 pages)View decision
