We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4365625
19 Feb 2024 Pepper (UK) Limited UpheldMortgagesDRN-4365625 The complaint Mr H complains that Pepper (UK) Limited trading as Engage Credit has unfairly increased the interest rate on his mortgage. He also considers that Engage provided poor service. What happened In 2007, Mr H took out an interest only mortgage with Kensington. The mort... (3 pages)View decision -
Decision Reference DRN-4481111
19 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4481111 The complaint Mr A complains that Nationwide Building Society won’t meet his claim for reimbursement of costs he incurred due to fuel contamination in his car. He paid for the fuel using his Nationwide debit card. What happened In May 2023 Mr A used a supermarket pay-at-pump fa... (5 pages)View decision -
Decision Reference DRN-4586430
19 Feb 2024 U K Insurance Limited Not upheldInsuranceDRN-4586430 The complaint Ms H complains that U K Insurance Limited cancelled her motor insurance policy. What happened Ms H had a large sports utility vehicle, first registered in about 2019. She had it insured on a policy with UKI for the year from April 2023. The yearly cost including i... (2 pages)View decision -
Decision Reference DRN-4492088
19 Feb 2024 David Williams IFA Ltd UpheldPensions and AnnuitiesDRN-4492088 The complaint Mr S is represented. His complaint is about the ongoing advisory service provided by David Williams IFA Ltd (‘DW’) for his employer based Self-Invested Personal Pension (‘SIPP’), between 2015 and 2021 (‘the period’). He mainly says DW – Provided poor ongoing advi... (10 pages)View decision -
Decision Reference DRN-4598889
19 Feb 2024 Society of Lloyd's Not upheldInsuranceDRN-4598889 The complaint A limited company that I will refer to as R complains about the decision of Society of Lloyd’s to decline its commercial insurance claim for property damage. What happened The following is intended only as a brief summary of events. Additionally, whilst other part... (2 pages)View decision -
Decision Reference DRN-4629224
19 Feb 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4629224 Complaint Mr O has complained about a personal loan Creation Consumer Finance Limited (Creation) provided to him. He says that the loan was unaffordable and so shouldn’t have been provided to him. Background Creation provided Mr O with a loan for £10,000.00 in March 2018. This ... (3 pages)View decision -
Decision Reference DRN-4561958
19 Feb 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4561958 Complaint Mrs A has complained about a credit card Vanquis Bank Limited (“Vanquis”) provided to her. She says the credit card was unaffordable and so shouldn’t have been provided to her. Background Vanquis provided Mrs A with a credit card with an initial limit of £1,000.00 in ... (2 pages)View decision -
Decision Reference DRN-4565604
19 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4565604 Complaint Mr R and Mrs R complain that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with them. They’ve said the agreement was unaffordable and so they shouldn’t have been accepted for it. Background In December 2018, Moneybarn provided Mr ... (3 pages)View decision -
Decision Reference DRN-4530294
19 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4530294 Complaint Mrs F complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In August 2019, Moneybarn provided Mrs F with finance for a used car. The cash price of th... (3 pages)View decision -
Decision Reference DRN-4427704
19 Feb 2024 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-4427704 Complaint Mr W complains that Specialist Motor Finance Limited (“SMF”) unfairly entered into a hire- purchase agreement with him. He’s said that the agreement was unaffordable. Background In January 2022, SMF provided Mr W with finance for a used car. The cash price of the vehi... (3 pages)View decision
