We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4629400
19 Feb 2024 Vitality Health Limited Not upheldInsuranceDRN-4629400 The complaint Mr F complains about the price charged by Vitality Health Limited (“Vitality”) to renew his private medical insurance policy over several years. He also complains they didn’t inform him about a business plan which would’ve worked out cheaper. What happened Mr F ha... (3 pages)View decision -
Decision Reference DRN-4158844
19 Feb 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-4158844 The complaint Mr H says that he was mis-sold a pension by Aviva Life & Pensions UK Limited (Aviva) and that he has suffered financially as a result. What happened A representative of Aviva (under a previous company name) visited Mr H’s home in 1994 and discussed options aro... (4 pages)View decision -
Decision Reference DRN-4342361
19 Feb 2024 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-4342361 The complaint Mr B complains that Scottish Friendly Assurance Society Limited (Scottish Friendly) delayed the payment of his pension benefits, paid a lower value than it should have and continued to take contributions from his bank account after his plan had matured. He would l... (5 pages)View decision -
Decision Reference DRN-4397899
19 Feb 2024 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-4397899 The complaint Mr S is complaining about Blue Motor Finance Ltd (BMF). He says they acted irresponsibly in lending to him as the loan was unaffordable. A representative has brought Mr S’s complaint to our service but for ease I’ve written as if we’ve dealt directly with him. Wha... (3 pages)View decision -
Decision Reference DRN-4251090
19 Feb 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-4251090 The complaint E, a limited company, complains about AXA Insurance UK Plc’s decision to turn down a landlord insurance claim. E is represented by Mr P. What happened E holds a landlord insurance policy with AXA, and this covers a property that E rents out. In January 2023, an es... (3 pages)View decision -
Decision Reference DRN-4376661
19 Feb 2024 Leeds Building Society UpheldMortgagesDRN-4376661 The complaint Mrs S complains that the mortgage application she made with Leeds Building Society was declined. She said a loan was approved for £62,750 and after asking for an extension to be made to the mortgage offer, she was told a new application had to be submitted – only ... (3 pages)View decision -
Decision Reference DRN-4629438
19 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4629438 The complaint Mr A complains about the due diligence London & Colonial Services Limited (L&C) undertook before accepting his application for a Self-Invested Personal Pension (SIPP). Mr A complains that L&C failed to carry out sufficient due diligence on both the int... (42 pages)View decision -
Decision Reference DRN-4557932
19 Feb 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4557932 The complaint Mr H complains that Admiral Insurance (Gibraltar) Limited didn’t send his refund for his motor insurance policy to the correct account. What happened Mr H was due a pro-rata refund of premium when he made a change to his policy. Admiral said it sent this to the c... (2 pages)View decision -
Decision Reference DRN-4615069
19 Feb 2024 Consumer Credit Justice Limited UpheldClaims ManagementDRN-4615069 The complaint Mr D complains about Consumer Credit Justice Limited (“CCJL”) and the service they’ve provided since being instructed to pursue a claim for mis-selling centred around his pension. What happened In or around 2021, Mr D instructed CCJL to pursue a mis-sold pension c... (3 pages)View decision -
Decision Reference DRN-4629062
19 Feb 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4629062 The complaint Mr B complains PrePay Technologies Limited charged him inactivity fees. What happened Mr B took out a reloadable electronic money card with a travel agent, in July 2013. Mr B used the card, and the last transaction was in August 2016. Mr B was going on a trip in 2... (4 pages)View decision
