We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4582951
19 Feb 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-4582951 The complaint Mr P has complained that Accredited Insurance (Europe) Ltd (‘Accredited’) unfairly declined a claim under a home insurance policy. What happened Mr P was insured with Accredited. He later changed insurers. Mr P noticed water damage to his property. A while later, ... (2 pages)View decision -
Decision Reference DRN-4622507
19 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4622507 The complaint Mr G has complained about the actions of Barclays Bank UK PLC when it made two accounts that he held with it dormant, and then closed them. What happened I have previously issued a provisional decision regarding this complaint. The following represents excerpts fr... (6 pages)View decision -
Decision Reference DRN-4412325
19 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4412325 The complaint Miss L complains that Barclays Bank UK PLC (“Barclays”) won’t refund over £2,234 she lost to an employment scam in January 2023. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, ... (4 pages)View decision -
Decision Reference DRN-4377241
19 Feb 2024 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4377241 The complaint Miss F complains that Sainsbury’s Bank Plc hasn’t refunded a payment she made using her credit card. What happened In February 2022, Miss F purchased flights through a website (which I’ll refer to as “K”) using her Sainsbury’s Bank credit card. To get to her desti... (4 pages)View decision -
Decision Reference DRN-4520028
19 Feb 2024 Moorcroft Debt Recovery Limited UpheldConsumer CreditDRN-4520028 The complaint Mr K complains Moorcroft Debt Recovery Limited wrote to him at his home address about an outstanding debt when they shouldn’t have. What happened Mr K opened two loan accounts with a business I’ll refer to as A. Unfortunately, unable to make repayments, the accoun... (3 pages)View decision -
Decision Reference DRN-4616611
19 Feb 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4616611 The complaint Mr R complains about Admiral Insurance (Gibraltar) Limited (“AIL”) and the way they handled a claim he made on his home insurance policy, following a leak found in his bathroom. What happened The claim and complaint circumstances are well known to both parties. So... (3 pages)View decision -
Decision Reference DRN-4573335
19 Feb 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4573335 The complaint Mr A complains Bank of Scotland plc trading as Halifax unfairly closed his account and delayed returning his funds. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key eve... (3 pages)View decision -
Decision Reference DRN-4623005
19 Feb 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4623005 The complaint Mrs P complains about cancellation of a motor insurance policy by her insurer, Liverpool Victoria Insurance Company Limited (LV). She says the policy was taken out in her name. References to LV in this decision include their agents. Mrs P was supported by a repres... (6 pages)View decision -
Decision Reference DRN-4382450
19 Feb 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4382450 The complaint Mr W, who is represented by a professional representative (“PR”) complains that Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) rejected his claim under s.75 Consumer Credit Act (“CCA”) 1974 in respect of a holiday product. The purchase was made by Mr W... (3 pages)View decision -
Decision Reference DRN-4447397
19 Feb 2024 Next Retail Limited UpheldConsumer CreditDRN-4447397 The complaint Miss T complains Next Retail Limited (Next) irresponsibly provided her with an unaffordable credit facility. What happened Next provided Miss T with a £300 credit facility in February 2023. In June 2023 Miss T complained to Next. She said it had irresponsibly prov... (3 pages)View decision
