We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4429243
19 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4429243 The complaint Mrs C is unhappy that Barclays Bank UK PLC trading as Barclaycard failed to award her credit card account with the welcome bonus points having said she was eligible to receive them. Mrs C has been assisted in bringing her complaint by her son but for ease of refer... (2 pages)View decision -
Decision Reference DRN-4614594
19 Feb 2024 Virgin Media Mobile Finance Limited Not upheldConsumer CreditDRN-4614594 The complaint Mr A has complained Virgin Media Mobile Finance Limited continue to hold him liable for payments for a mobile handset credit agreement. What happened Mr A took out a credit agreement with Virgin Media in May 2021 to make payments over three years for his mobile ha... (2 pages)View decision -
Decision Reference DRN-4427339
19 Feb 2024 Link Financial Outsourcing Limited Not upheldConsumer CreditDRN-4427339 The complaint Ms B says Link Financial Outsourcing Limited, trading as Asset Link Capital (No.9) (who I’ll call Link) have been unreasonable to pursue her for debts that have been written off. What happened The details of this complaint are well known to both parties, so I won’... (2 pages)View decision -
Decision Reference DRN-4614420
19 Feb 2024 Scottish Friendly Assurance Society Limited Not upheldMortgagesDRN-4614420 The complaint Mr K complains that he was mis-sold a mortgage by a mortgage adviser for which Scottish Friendly Assurance Society Limited is responsible. What happened In 2007 Mr K took out an interest only mortgage with a lender I’ll call Lender A. He received advice from a mor... (8 pages)View decision -
Decision Reference DRN-4545701
19 Feb 2024 AA Underwriting Insurance Company Limited Not upheldInsuranceDRN-4545701 The complaint Mr F complains that AA Underwriting Insurance Company Limited (“AA”) is responsible for poor service in connection with a claim on his motor insurance policy. What happened The subject matter of the claim and the complaint is a car. It had first been registered in... (3 pages)View decision -
Decision Reference DRN-4486557
19 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4486557 The complaint Mrs E complains that Nationwide Building Society allowed her husband to remove her name from their joint account by forging her signature. What happened Mrs E’s husband submitted a form to Nationwide in April 2023, signed by both of them, to remove Mrs E from the ... (2 pages)View decision -
Decision Reference DRN-4473626
19 Feb 2024 HSBC UK Bank Plc UpheldConsumer CreditDRN-4473626 The complaint Mr T complains that HSBC UK Bank Plc didn’t provide him with the service or support it should have done when he experienced difficulties repaying his loan. What happened Mr T took out a loan with HSBC in December 2017. He had experienced some difficulties making t... (3 pages)View decision -
Decision Reference DRN-4629832
19 Feb 2024 Bank of Scotland Plc UpheldConsumer CreditDRN-4629832 The complaint Mr H complains that Bank of Scotland plc trading as Halifax (“Halifax”) is holding him liable for the debt on a loan which he says he neither applied for nor knew about. What happened The background to this complaint is well known to both parties, so I won’t repea... (4 pages)View decision -
Decision Reference DRN-4588219
19 Feb 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4588219 The complaint Miss C complains that HSBC UK Bank Plc (‘HSBC’) won’t refund the money she lost after falling victim to a scam. What happened In October 2023, Miss C was contacted via a social media app. The person who contacted her said she could make extra money by Forex Tradin... (4 pages)View decision -
Decision Reference DRN-4605808
19 Feb 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-4605808 The complaint Mr B is unhappy that Acromas Insurance Company Limited (AIC) refused to carry out further repairs after his roof was damaged for a second time. What happened Mr B had buildings and contents insurance underwritten by AIC. In summary, when his roof was damaged durin... (4 pages)View decision
