We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4547783
20 Feb 2024 JC International Acquisition LLC Not upheldConsumer CreditDRN-4547783 The complaint Ms A has complained about JC International Acquisition LLC reporting a default on her credit file. What happened This complaint surrounds an insurance contract which went unpaid in 2022. The insurer defaulted it and then sold the debt to JC in 2023. From February ... (2 pages)View decision -
Decision Reference DRN-4538626
20 Feb 2024 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-4538626 The complaint Mr H is unhappy with American Express Services Europe Limited (AESEL) regarding the lack of transparency around the exchange rate he was charged as well as the transaction fee on a purchase he made while abroad. What happened AESEL said it had acted in line with t... (3 pages)View decision -
Decision Reference DRN-4585126
20 Feb 2024 Clegg Gifford & Co Limited UpheldInsuranceDRN-4585126 The complaint Mr P has complained that Clegg Gifford & Co Limited overcharged him for his Motor Trader insurance policy over a period of five years between 2018 and 2022. What happened Mr P had a Motor Trade policy through Clegg Gifford. He was disqualified from driving. Wh... (3 pages)View decision -
Decision Reference DRN-4531151
20 Feb 2024 Bank of Ireland (UK) Plc UpheldConsumer CreditDRN-4531151 The complaint Miss B complains about a loan granted to her by Bank of Ireland (UK) Plc (BOI). She says that BOI shouldn’t have agreed to the loan because it was unaffordable for her. What happened BOI agreed a loan for Miss B in July 2019. The loan was for £13,000 to be repaid ... (3 pages)View decision -
Decision Reference DRN-4293515
20 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4293515 The complaint Mrs G and Mr K complain that HSBC UK Bank Plc (HSBC) is refusing to refund them the amount they lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr K w... (3 pages)View decision -
Decision Reference DRN-4614211
20 Feb 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4614211 The complaint Mr W complains that HSBC UK Bank Plc (HSBC) is refusing to refund him the amount he lost as the result of a scam. Mr W has previously been represented by a third party. To keep things simple, I will refer to Mr W throughout my decision. What happened Mr W was sear... (4 pages)View decision -
Decision Reference DRN-4297322
20 Feb 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4297322 The complaint Mrs J complains that HSBC UK Bank Plc (HSBC) is refusing to refund her the amount she says was lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mrs J f... (2 pages)View decision -
Decision Reference DRN-4211701
20 Feb 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4211701 The complaint Mr O complains that Starling Bank Limited (Starling) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, around Se... (2 pages)View decision -
Decision Reference DRN-4506112
20 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4506112 The complaint Mr D complains that Monzo Bank Ltd (Monzo) is refusing to refund him the amount he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened The background of this co... (3 pages)View decision -
Decision Reference DRN-4448602
20 Feb 2024 Santander UK Plc Not upheldMortgagesDRN-4448602 The complaint Mr J complains that Santander UK Plc took premature possession of his property once his mortgage term ended. Mr J says that the legal proceedings caused him unnecessary avoidable costs and he thinks Santander should refund him those costs in the circumstances and ... (4 pages)View decision
