We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4636982
21 Feb 2024 Lendable Ltd UpheldConsumer CreditDRN-4636982 The complaint Miss A complains that Lendable Ltd is holding her liable for the debt on a loan which she says she neither applied for nor knew about. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary... (3 pages)View decision -
Decision Reference DRN-4417238
21 Feb 2024 Vacation Finance Limited Not upheldConsumer CreditDRN-4417238 The complaint Mr and Mrs H complain that Vacation Finance Limited, trading as VFL Finance Solutions, won’t refund to them the money that they paid for some holiday club membership credits. They’re being represented in their complaint by a claims management company. What happene... (6 pages)View decision -
Decision Reference DRN-4536124
21 Feb 2024 Principality Building Society Not upheldBanking and PaymentsDRN-4536124 The complaint Mrs B complains that Principality Building Society delayed in processing a faster payment transfer into her account. What happened In September 2023 Mrs B arranged for a transfer of funds from her bank (L) to Principality. It was set up as a faster payment so shou... (2 pages)View decision -
Decision Reference DRN-4393885
21 Feb 2024 RCI Financial Services Limited Not upheldConsumer CreditDRN-4393885 Complaint Mrs R complains that RCI Financial Services Limited (trading as “Dacia Finance”) unfairly entered into a hire-purchase agreement with her. She’s said she was misled as it wasn’t explained that she was entering into a credit agreement. Background In March 2018, Dacia F... (3 pages)View decision -
Decision Reference DRN-4573029
21 Feb 2024 Admiral Financial Services Limited Not upheldConsumer CreditDRN-4573029 The complaint Mr J has complained that Admiral Financial Services Limited are holding him liable for a loan which he says was taken out and spent without his permission. What happened Both sides are most familiar with the case, so I’ll summarise what happened in brief. In Febru... (3 pages)View decision -
Decision Reference DRN-4621255
21 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4621255 The complaint Mr S complains that U K Insurance Limited (“UKI”) has treated him unfairly in relation to his motor insurance policy. Any reference to Mr S or UKI includes respective agents or representatives. What happened The background of this complaint is well known to both p... (3 pages)View decision -
Decision Reference DRN-4623191
21 Feb 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-4623191 The complaint Mr B complains about the rate he received from The Co-operative Bank Plc for foreign currency payments made into his current account. What happened During February and March 2023, Mr B received six payments from a German account. The payments were all sent in euro... (4 pages)View decision -
Decision Reference DRN-4433718
21 Feb 2024 Metro Bank PLC Not upheldConsumer CreditDRN-4433718 The complaint Mr U complains Metro Bank PLC trading as RateSetter is holding him liable for a loan he says was taken out fraudulently in his name. What happened RateSetter received, and approved, an application for an £8,000 loan in Mr U’s name in late June 2022. The funds were... (3 pages)View decision -
Decision Reference DRN-4538198
21 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4538198 The complaint Mr N complains that Nationwide Building Society unfairly blocked and closed his accounts. He is also unhappy that Nationwide won’t allow him access to money paid into his accounts. He says this has caused him financial problems, upset and worry. What happened The ... (4 pages)View decision -
Decision Reference DRN-4549775
21 Feb 2024 Skyfire Insurance Company Limited Not upheldInsuranceDRN-4549775 The complaint Miss L complains that Skyfire Insurance Company Limited delayed the refund of her excess in connection with a claim on her motor insurance policy. What happened The subject matter of the claim and the complaint was a small car, first registered in 2016. Miss L acq... (2 pages)View decision
