We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4499524
21 Feb 2024 Bhavik Shah IFA UpheldPensions and AnnuitiesDRN-4499524 The complaint Mr B complains about the outcome of the review carried out by Bhavik Shah IFA (“Bhavik Shah”) in connection with the FCA’s consumer redress scheme for the British Steel Pension Scheme (“BSPS”) – to make my findings easier to follow, I’ll refer to this as the “redr... (9 pages)View decision -
Decision Reference DRN-4356489
21 Feb 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-4356489 The complaint Mr A has complained about the quality of a car he acquired, using finance from Oodle Financial Services Limited. He’s also complained that he’s not been able to cancel the finance agreement. What happened Mr A entered into a finance agreement with Oodle, for a use... (2 pages)View decision -
Decision Reference DRN-4637496
21 Feb 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-4637496 The complaint Mr V complains that Loans 2 Go Limited didn’t treat him fairly when he took out a loan with it. What happened Mr V took out a loan of £1,000 with Loans 2 Go on 25 May 2022. The total amount owed was £3,700.08 to be repaid in instalments of £205.56 over 18 months. ... (3 pages)View decision -
Decision Reference DRN-4637517
21 Feb 2024 Close Brothers Limited UpheldConsumer CreditDRN-4637517 The complaint Ms R complains that a car she has been financing through an agreement with Close Brothers Limited trading as Close Brothers Motor Finance (Close Brothers) was misrepresented to her. What happened In May 2019, Ms R entered into a 60 ... (5 pages)View decision -
Decision Reference DRN-4552083
21 Feb 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4552083 The complaint Mr O complains that Haven Insurance Company Limited mishandled a claim on his motor insurance policy. What happened For the year from mid-June 2022, Mr O had a hatchback car insured on a policy with Haven. Unfortunately, in September 2022, Mr O reported that while... (2 pages)View decision -
Decision Reference DRN-4637384
21 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4637384 The complaint Ms G complains Monzo Bank Ltd closed her account without telling her and then defaulted her as she was approximately £30 overdrawn. Ms G says she wasn’t aware of this, and when she tried to pay Monzo Bank Ltd made it almost impossible for her to do so. What happen... (2 pages)View decision -
Decision Reference DRN-4581736
21 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4581736 The complaint Miss R complains that Bank of Scotland plc (trading as Halifax) won’t refund £500 she lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I’ll focus on giving the reasons for m... (2 pages)View decision -
Decision Reference DRN-4504148
21 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4504148 The complaint Mr S and Mrs S are unhappy with several aspects of the service they’ve received from Santander UK Plc surrounding the blocking of payments they wanted to make. What happened To briefly summarise: Mr S and Mrs S made a payment of £5,000 from their Santander account... (3 pages)View decision -
Decision Reference DRN-4616477
21 Feb 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4616477 The complaint Mr B complains about Admiral Insurance (Gibraltar) Limited’s response to his home insurance claim. Admiral are the underwriters (insurers) of this policy. Some of this complaint concerns the actions of their appointed agents. As Admiral accept they are accountable... (3 pages)View decision -
Decision Reference DRN-4630487
21 Feb 2024 Capital Professional Limited Not upheldInvestmentsDRN-4630487 The complaint Mr and Mrs D complain that they were given unsuitable investment advice by Ascot Lloyd Financial Services, which is the trading name of Capital Professional Limited, referred to as “Ascot”. In summary, they say: In June 2021, they were incorrectly advised to inve... (6 pages)View decision
