We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4581880
22 Feb 2024 Metropolitan Police Friendly Society Limited Not upheldInvestmentsDRN-4581880 The complaint Mr K complains about an Individual Savings Account (‘ISA’) he started with the Metropolitan Police Friendly Society Limited trading as Metfriendly. He says that the information he relied on when he started this policy was misleading as it didn’t mention the possi... (3 pages)View decision -
Decision Reference DRN-4401775
22 Feb 2024 Aviva Life & Pensions UK Limited Not upheldInvestmentsDRN-4401775 The complaint Mr H has complained about the annual statement he received from (‘Aviva’). He says this has wasted his time and resources, caused stress, annoyance, and disruption to his personal and financial affairs. He wants his complaint to be properly addressed plus fair and... (4 pages)View decision -
Decision Reference DRN-4587146
22 Feb 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4587146 The complaint Mr A has complained that J.P. Morgan Europe Limited, trading as Chase, failed to retrieve a bank transfer payment he says he made in error to the wrong account. What happened On 6 April 2023 Mr A attempted to transfer £803 from his Chase bank account to a friend v... (4 pages)View decision -
Decision Reference DRN-4438546
22 Feb 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4438546 The complaint Mr O complains Revolut Ltd unfairly blocked and closed his account. He is also unhappy that Revolut sent money paid into his account back to source. He wants compensation for the financial losses, trouble and upset this caused him. What happened Mr O had an accoun... (4 pages)View decision -
Decision Reference DRN-4353536
22 Feb 2024 Gordian Financial Services Limited UpheldPensions and AnnuitiesDRN-4353536 The complaint Mr B complained that he was given unsuitable advice to transfer his defined benefit (DB) occupational pension scheme, to a type of personal pension plan. Gordian Financial Services Limited is responsible for answering this complaint and so to keep things consisten... (10 pages)View decision -
Decision Reference DRN-4637840
22 Feb 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4637840 The complaint Mr S complains that J.P. Morgan Europe Limited, trading as Chase, won’t refund the money he lost when he was the victim of a scam. What happened In late 2022, Mr S was looking for work and had signed up with a number of recruitment agencies and job listings websit... (6 pages)View decision -
Decision Reference DRN-4637790
22 Feb 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4637790 The complaint Mr F complains that Clydesdale Bank Plc, trading as Virgin Money, won’t refund the money he lost when he was the victim of a scam. What happened In late 2021, Mr F wanted to make an investment to do more with his savings. He saw an advert online for an investment ... (5 pages)View decision -
Decision Reference DRN-4475173
22 Feb 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4475173 The complaint Mr S has complained that MBNA Limited unfairly registered a default on his credit file. What happened Mr S opened a credit card account with MBNA in 2021. However, his account statements show that payments were missed and the credit limit was exceeded. As a result... (2 pages)View decision -
Decision Reference DRN-4634732
22 Feb 2024 Western Circle Ltd UpheldConsumer CreditDRN-4634732 The complaint Mr M has complained that Western Circle Ltd trading as Cashfloat (“Cashfloat”) didn’t carry out sufficient affordability checks before it granted loans to him, Mr M says, if Cashfloat had done better checks, it would’ve seen that he already had a number of outstan... (5 pages)View decision -
Decision Reference DRN-4604683
22 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4604683 The complaint Mr A and Miss G complain about the service they received when Mr A contacted Monzo Bank Ltd (“Monzo”) regarding an ATM withdrawal he wanted to cancel due to the withdrawal fee. In particular Mr A doesn’t feel the response received by Monzo’s web agent addressed hi... (3 pages)View decision
