We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4305481
22 Feb 2024 ReAssure Limited Not upheldInsuranceDRN-4305481 The complaint Mr P has complained about premium increases, the administration and other issues relating to a life policy he took out with (the predecessor business of) ReAssure Limited (‘ReAssure’). To put the matter right Mr P wants a rebate of the life assurance premiums paid... (6 pages)View decision -
Decision Reference DRN-4589447
22 Feb 2024 Newstead Clark Financial Services Ltd Not upheldPensions and AnnuitiesDRN-4589447 The complaint Mr B complains that he was unsuitably advised by Newstead Clark Financial Services Ltd regarding the choice of pension provider for his transferred occupational pension scheme benefits. What happened In October 2020 Mr B was thinking of transferring his defined be... (4 pages)View decision -
Decision Reference DRN-4481945
22 Feb 2024 Right to Health LIMITED UpheldInsuranceDRN-4481945 The complaint Mr and Mrs W complain that Right to Health Limited mis-sold private medical insurance. What happened Mr and Mrs W had private medical insurance with another insurer (A). Mr W spoke with Right to Health as his renewal costs for February 2022 had increased. Right to... (3 pages)View decision -
Decision Reference DRN-4610848
22 Feb 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4610848 The complaint Mrs W complains The National Farmers' Union Mutual Insurance Society Limited (NFU) unfairly handled her claim on her home insurance policy. There are several parties and representatives of NFU involved throughout the complaint but for the purposes of this com... (3 pages)View decision -
Decision Reference DRN-4638420
22 Feb 2024 U K Insurance Limited Not upheldInsuranceDRN-4638420 The complaint Mr and Mrs H complained that U K Insurance Limited (UKI) damaged their shower tray when investigating a claim / making repairs following leak. Mr and Mrs H were insured under a home emergency policy. What happened Mr and Mrs H reported a leak from their upstairs e... (2 pages)View decision -
Decision Reference DRN-4502737
22 Feb 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4502737 The complaint Mr T1 complains that HSBC UK Bank Plc didn’t honour a cheque issued on his account. Mr T1 is represented in this complaint by a family member - Mr T2, who has also complained about the service he received from HSBC. What happened Mr T1 holds an account with HSBC. ... (4 pages)View decision -
Decision Reference DRN-4341580
22 Feb 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-4341580 The complaint Mr W has complained The Co-operative Bank plc won’t refund him for five payments made from his account without his authorisation to another bank account he held. What happened Mr W holds three accounts with the Co-op, including a current and a savings account. On ... (2 pages)View decision -
Decision Reference DRN-4281487
22 Feb 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4281487 The complaint Mr A complains that Bank of Scotland plc trading as Halifax (“Halifax”) won’t refund over £35,000 he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr A fell v... (3 pages)View decision -
Decision Reference DRN-4583488
22 Feb 2024 Chalfont Investment Consultants Limited Not upheldInsuranceDRN-4583488 The complaint Mr and Mrs H complain that Chalfont Investment Consultants Limited (‘Chalfont’) failed to write the whole of life policy they took in trust to mitigate an inheritance tax (‘IHT’) liability. They say they’ve suffered a loss as a result, because they’ve been paying ... (3 pages)View decision -
Decision Reference DRN-4573782
22 Feb 2024 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4573782 The complaint Mr S says AA Underwriting Insurance Company Limited (AA) provided poor service when he claimed on his motor insurance policy and that it failed to ensure his car was fully repaired. What happened Mr S’s car slid in some snow and collided with a gate in March 2023.... (2 pages)View decision
