We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4558478
22 Feb 2024 National Westminster Bank Plc Not upheldMortgagesDRN-4558478 The complaint Mrs E complains that National Westminster Bank Plc (NatWest) unfairly declined her attempt to transfer her joint mortgage into her sole name and take out further borrowing. What happened In August 2023, Mrs E approached her existing lender, NatWest, about transfer... (3 pages)View decision -
Decision Reference DRN-4123867
22 Feb 2024 Vanguard Asset Management, Ltd Not upheldInvestmentsDRN-4123867 The complaint Mr S complains that Vanguard Asset Management, Ltd trading as Vanguard made the decision to close its Vanguard’s Personal Financial Planning (“VPFP”) service. Mr S says he intended to invest for a five-year term, but Vanguard’s decision has left him having to mana... (3 pages)View decision -
Decision Reference DRN-4501236
22 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4501236 The complaint Miss H is unhappy that Monzo Bank Ltd won’t fully refund payments she didn’t make from her business account. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving the reasons fo... (2 pages)View decision -
Decision Reference DRN-4537231
22 Feb 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4537231 The complaint Mr B complains that the investment return on his Prudential Assurance Company Limited (Prudential) pension plan has been poor returning less than the amount invested, after more than thirty years. He wants compensation for the poor management he says has occurred.... (3 pages)View decision -
Decision Reference DRN-4635027
22 Feb 2024 Bank of Scotland Plc UpheldMortgagesDRN-4635027 The complaint Mrs B complains that Bank of Scotland plc trading as Birmingham Midshires (BM) isn’t treating her fairly because it’s reporting the conduct of buy to let mortgages she\<br />View decision
’s no longer responsible for to her credit file. What happened Mrs B and her former husba... (4 pages) -
Decision Reference DRN-4638611
22 Feb 2024 Halifax Share Dealing Limited UpheldInvestmentsDRN-4638611 The complaint Mr H has complained about the length of time he waited on hold when telephoning Halifax Share Dealing Limited about his share account. Mr H has also claimed that Halifax Share Dealing Limited deliberately underquote the value of his investment, has doubled the ann... (5 pages)View decision -
Decision Reference DRN-4549133
22 Feb 2024 abrdn Investments Limited Not upheldInvestmentsDRN-4549133 The complaint Mr W complains that abrdn Investments Limited (‘abrdn’) gave him confusing information in relation to his investments when it decided to stop providing its service. He wants to be compensated for the impact on him. What happened Mr W had an Investment Trust Saving... (4 pages)View decision -
Decision Reference DRN-4466048
22 Feb 2024 Sun Life Assurance Company of Canada (U.K.) Limited Not upheldInsuranceDRN-4466048 The complaint Mrs U and Mr U complained they were mis-sold a whole of life policy from Sun Life Assurance Company of Canada (U.K.) Limited (Sun Life). They said they were told by Sun Life, that the policy would provide £60,000 worth of cover. They said they have since found out... (3 pages)View decision -
Decision Reference DRN-4602451
22 Feb 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4602451 The complaint Mrs M complains that she paid £250 for a valuation report to Barclays Bank UK PLC, when she believes the property she was purchasing was under-valued. She’s unhappy that the same valuer, instructed by a different lender, then valued the property at a higher figure... (3 pages)View decision -
Decision Reference DRN-4388876
22 Feb 2024 Aviva Equity Release UK Limited Not upheldMortgagesDRN-4388876 The complaint Mr B complains that his Lifetime Mortgage application was unfairly declined by Aviva Equity Release UK Limited. What happened On 24 May 2023 Mr B contacted Aviva and enquired about applying for a Lifetime Mortgage. Aviva subsequently booked an appointment for Mr B... (3 pages)View decision
