We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4537111
22 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4537111 The complaint Mr C complains about Santander UK Plc’s service and actions whilst he was abroad including the closure of his accounts. What happened Mr C had several bank accounts with Santander. He was working in another country (Country A) in 2023 and, due to their due diligen... (3 pages)View decision -
Decision Reference DRN-4591823
22 Feb 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4591823 The complaint Mr S has complained about the service he received from Aviva Insurance Limited under his home emergency insurance policy and about the premiums it charged him. This complaint has been brought by Mr and Mrs S but as Mr S is the policyholder, for convenience I’ll ju... (3 pages)View decision -
Decision Reference DRN-4379416
22 Feb 2024 Assetz SME Capital Limited UpheldInvestmentsDRN-4379416 The complaint Mr C complains about a fee Assetz SME Capital Limited (Assetz) has introduced to the accounts he holds on its peer to peer (P2P) lending platform. He believes he has been treated unfairly and requests that he is refunded the amounts he has paid towards the new fee... (14 pages)View decision -
Decision Reference DRN-4636837
22 Feb 2024 Ageas Insurance Limited UpheldInsuranceDRN-4636837 The complaint Mr and Mrs C have complained that Ageas Insurance Limited (’Ageas’) declined their claim for storm damage under their home insurance policy. For the avoidance of doubt, the term ‘Ageas’ includes its suppliers, agents, and contractors for the purposes of this decis... (5 pages)View decision -
Decision Reference DRN-4482868
22 Feb 2024 Funding Circle Ltd Not upheldInvestmentsDRN-4482868 The complaint Mrs T complains about the way Funding Circle Ltd has handled recovery action in respect of loans she held in two peer-to-peer (P2P) lending accounts. She says the decisions made by Funding Circle Ltd have resulted in her losing out. What happened Mrs T holds two P... (3 pages)View decision -
Decision Reference DRN-4639567
22 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4639567 The complaint Miss S complains Santander UK Plc didn’t do enough to protect her when she fell victim to a scam. What happened Miss S has an account with Santander and, based on what she’s told us, she’s also a vulnerable person. Miss S says she received a call from someone clai... (7 pages)View decision -
Decision Reference DRN-4546800
22 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4546800 The complaint Miss M complains that Monzo Bank Ltd won’t refund a payment she didn’t make. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll focus on giving the reasons for my dec... (3 pages)View decision -
Decision Reference DRN-4637543
22 Feb 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4637543 The complaint Mr M complains that Tesco Personal Finance PLC, trading as Tesco Bank, has not treated him fairly in relation to a purchase he made using his Tesco Bank credit card. What happened Mr M booked a cruise through a cruise travel operator, C, using his Tesco Bank credi... (4 pages)View decision -
Decision Reference DRN-4591666
22 Feb 2024 National Savings and Investments Not upheldInvestmentsDRN-4591666 The complaint Mr S complains about how National Savings and Investments (NS&I) presented the investment products that he invested in with it. In summary Mr S’ concerns are: He thinks that when he had investments maturing with NS&I, it created a vacuum of information an... (10 pages)View decision -
Decision Reference DRN-4209880
22 Feb 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4209880 The complaint Mr N has complained that the maturity payment he received from his The Prudential Assurance Company Limited endowment policy was less than he was expecting and that The Prudential Assurance Company Limited delayed the payment of his policy maturity proceeds to him... (5 pages)View decision
