We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4640770
23 Feb 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4640770 The complaint Mr P complains that The Royal Bank of Scotland Plc (RBS) won’t refund the money he lost when he was the victim of a scam. What happened In December 2022, Mr P says he saw an advert for an investment company on a social media platform. He says he was then contacted... (5 pages)View decision -
Decision Reference DRN-4351525
23 Feb 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4351525 The complaint Mr T complains that NewDay Ltd trading as John Lewis Partnership Card (NewDay) failed to cancel a continuous payment authority on his credit card when he asked them to. What happened Mr T had agreed a recurring payment on his credit card with a property maintenanc... (3 pages)View decision -
Decision Reference DRN-4542285
23 Feb 2024 Gain Credit LLC UpheldConsumer CreditDRN-4542285 The complaint Mr M complains through a representative that Gain Credit LLC trading as Lending Stream (“Lending Stream”) allowed him to take out loans which he couldn’t afford to repay. What happened A summary of Mr M’s borrowing can be found in the table below. loan number loan... (7 pages)View decision -
Decision Reference DRN-4399914
23 Feb 2024 The Co-operative Bank Plc Not upheldMortgagesDRN-4399914 The complaint Mr S’ complaint is about his buy-to-let mortgage with The Co-operative Bank Plc trading as Britannia. He is unhappy that Britannia didn’t remind him that his mortgage was due to be repaid and so he had very little time to source the funds needed, which was very st... (2 pages)View decision -
Decision Reference DRN-4640712
23 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4640712 The complaint A company which I’ll refer to as ‘M’ complains that HSBC UK Bank Plc treated them unfairly when it didn’t make them aware that their mortgage product had come to an end. The complaint is brought on M’s behalf by their company secretary Mr A. What happened M held a... (5 pages)View decision -
Decision Reference DRN-4462106
23 Feb 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. Not upheldBanking and PaymentsDRN-4462106 The complaint Miss F complains about a rejected buyer dispute claim with PayPal (Europe) Sarl et Cie SCA (“PayPal”). What happened Miss F bought some airline tickets that she says she cancelled 30 minutes after the purchase. Miss F says one airline refunded her, but the second ... (3 pages)View decision -
Decision Reference DRN-4025337
23 Feb 2024 St. James's Place Wealth Management Plc Not upheldInvestmentsDRN-4025337 The complaint Mr S complains, through his representative, that he was given unsuitable investment advice by St. James’s Place Wealth Management Plc. What happened Mr S received investment advice from SJP in 2014. He had recently retired and had sought advice on how to invest hi... (3 pages)View decision -
Decision Reference DRN-4639506
23 Feb 2024 National Westminster Bank Plc Not upheldMortgagesDRN-4639506 The complaint Mr and Mrs C’s complaint relates to an application to National Westminster Bank Plc (NatWest) for a new mortgage along with the port of an existing interest rate product. They consider mistakes were made by NatWest, which resulted in them being unable to port thei... (5 pages)View decision -
Decision Reference DRN-4319266
23 Feb 2024 Home in One Financial Services Limited Not upheldMortgagesDRN-4319266 The complaint Mr B and Miss H’s complaint is about a mortgage application they made with the assistance of Home in One Financial Services Limited. The amount of borrowing was £5,000 less than it should have been. This meant that they had to borrow some of the additional money n... (3 pages)View decision -
Decision Reference DRN-4579049
23 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4579049 The complaint Mr U has complained that Santander UK Plc registered a marker against him at CIFAS, the national fraud database. What happened In 2023, Mr U received a cheque of around £4,500 into his Santander account, which was addressed to someone else. He’d emptied his Santan... (3 pages)View decision
