We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4544053
23 Feb 2024 Wakam Not upheldInsuranceDRN-4544053 The complaint Mr Y complains about delays in the handling of a claim and Wakam’s decision to decline the claim. What happened Mr Y has home insurance underwritten by Wakam, which covers his home and its contents. This includes cover for accidental damage. He made a claim in Jun... (3 pages)View decision -
Decision Reference DRN-4562232
23 Feb 2024 St James's Place UK plc UpheldPensions and AnnuitiesDRN-4562232 The complaint Mr F complains about the service he received from St James Place (SJP). He says that they caused delays and provided contradictory information about how much he would receive. In particular, by not giving him information about the tax deduction that would be made ... (4 pages)View decision -
Decision Reference DRN-4587879
23 Feb 2024 My Finance Club Limited Not upheldConsumer CreditDRN-4587879 The complaint Mr B complains through a representative that My Finance Club Limited (“MFC”) gave him loans without carrying out the correct affordability checks. What happened A summary of Mr B’s lending can be found below. loan number loan amount agreement date repayment date ... (4 pages)View decision -
Decision Reference DRN-4616769
23 Feb 2024 Advanced Asset Consultants Ltd UpheldInvestmentsDRN-4616769 The complaint Mrs H’s representative, her son Mr H, complains on her behalf that she was given unsuitable investment advice by Advanced Asset Consultants Ltd (“AAC”). What happened Mrs H, and her husband, had been in an ongoing advisory relationship with a financial adviser for... (4 pages)View decision -
Decision Reference DRN-4459567
23 Feb 2024 QBE UK Limited Not upheldInsuranceDRN-4459567 The complaint A partnership, that I will refer to as P, and a limited company, that I will refer to as L, complain about the settlement of their business interruption insurance claim, made in relation to the COVID-19 pandemic, by QBE UK Limited. What happened The following is i... (3 pages)View decision -
Decision Reference DRN-4453982
23 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4453982 The complaint Mrs R complains that Lloyds Bank PLC have not refunded the £900 she lost as part of a scam. What happened Mrs R had been having issues with her electricity and had a power outage a few days prior to the scam, which was stressful due to her partner’s medical issues... (3 pages)View decision -
Decision Reference DRN-4318834
23 Feb 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4318834 The complaint Mr H complains that HSBC UK Bank Plc (“HSBC”) have failed to refund money that he lost as part of a fake job scam. What happened Mr H was contacted via a messaging app and was offered a “job” by a scammer that I will call B. Mr H was told that he would be paid for... (2 pages)View decision -
Decision Reference DRN-4604166
23 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4604166 The complaint Ms A complains that Monzo Bank Ltd won’t refund the full amount of money she lost after she says she fell victim to an ‘authorised push payment’ (“APP”) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in det... (3 pages)View decision -
Decision Reference DRN-4488829
23 Feb 2024 Equifax Limited UpheldConsumer CreditDRN-4488829 The complaint Ms M complains that EQUIFAX LIMITED (Equifax) failed to amend incorrect information on her credit file within a reasonable timeframe. What happened Ms M signed up to a free trial with Equifax to check her credit score in April 2022. She found two things that were ... (4 pages)View decision -
Decision Reference DRN-4465175
23 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4465175 The complaint Mr P complains that Bank of Scotland plc trading as Halifax did not fully refund the £2,700, he lost to a scam. What happened Mr P was looking to replace his van and searched on online marketplaces for a few months. He found an appropriate van and spoke with the s... (3 pages)View decision
