We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4560407
23 Feb 2024 Halifax Share Dealing Limited Not upheldInvestmentsDRN-4560407 The complaint Mr F complains that Halifax Share Dealing Limited’s (HSDL’s) website was misleading which caused him to place a trade mistakenly, resulting in him losing money. To put things right, Mr F is looking for financial compensation. What happened On 28 January 2023, Mr F... (4 pages)View decision -
Decision Reference DRN-3967638
23 Feb 2024 IG Markets Limited Not upheldInvestmentsDRN-3967638 The complaint Mr A complains that IG Markets Limited unfairly closed out certain positions he had open due to insufficient margin, even though he had made the required bank transfer. He complains that IG had the money and could’ve applied it to his account in such a way as to a... (5 pages)View decision -
Decision Reference DRN-4640908
23 Feb 2024 Helvetia Global Solutions Ltd UpheldInsuranceDRN-4640908 The complaint Mr M complains about the service he received from Helvetia Global Solutions Ltd (Helvetia) when trying to use his roadside assistance insurance policy. Where I’ve referred to Helvetia, this also includes any actions or communication by agents acting on their behal... (3 pages)View decision -
Decision Reference DRN-4545345
23 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4545345 The complaint Mr O complains that Santander UK Plc did not refund all of the funds he lost as part of a scam. What happened Mr O was introduced to an investment in cryptocurrency by a relatively new acquaintance. Santander has said he went on to invest £11,408.91 over the cours... (3 pages)View decision -
Decision Reference DRN-4601981
23 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4601981 The complaint Miss D complains that Monzo Bank Ltd did not refund money paid for direct debits under the Direct Debit Guarantee (DDG) scheme. What happened Miss D contacted Monzo in order to get a refund under the DDG scheme for direct debits which she said were debited from he... (2 pages)View decision -
Decision Reference DRN-3981068
23 Feb 2024 Vacation Finance Limited Not upheldConsumer CreditDRN-3981068 The complaint Mrs B, who is represented by a professional representative (“PR”) complains that Vacation Finance Limited (“VFL”) rejected her claim under the Consumer Credit Act (“CCA”) 1974 in respect of a holiday product purchased from a company I will call A. What happened In... (5 pages)View decision -
Decision Reference DRN-4627909
23 Feb 2024 Carole Nash Insurance Consultants Ltd UpheldInsuranceDRN-4627909 The complaint Mr A and Mrs M complain about the way Carole Nash Insurance Consultants Ltd (“Carole Nash”) cancelled their motor insurance policy following a missed payment. What happened Mr A and Mrs M had a motor insurance policy arranged through Carole Nash, which is a broker... (3 pages)View decision -
Decision Reference DRN-3930374
23 Feb 2024 CMC Spreadbet Plc Not upheldInvestmentsDRN-3930374 The complaint Mr T complains that CMC Spreadbet Plc ignored warnings he had a gambling addiction while incentivising him to continue betting. He says that among other things it also allowed him to fund his betting with credit, manipulated markets and provided different pricing ... (4 pages)View decision -
Decision Reference DRN-4368601
23 Feb 2024 UBS AG Not upheldPensions and AnnuitiesDRN-4368601 The complaint Mr S is a director of a company referred to as ‘Business A’ throughout the decision below. Mr S’s self-invested personal pension (‘SIPP’) is managed on a discretionary basis by UBS AG (‘UBS’). This complaint has been brought alongside others from additional direct... (6 pages)View decision -
Decision Reference DRN-4560939
23 Feb 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4560939 The complaint Mr K says National Westminster Bank Plc blocked his account on two separate occasions when he was trying to send money to his daughter. He is also unhappy with the service NatWest provided when unblocking his account. What happened The detailed background of this ... (3 pages)View decision
