We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354994 results
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Decision Reference DRN5290126
10 Jun 2015 National Westminster Bank Plc UpheldBanking and creditMr and Mrs D complain that National Westminster Bank Plc (‘NatWest’) unfairly refused to extend the term of their mortgage.backgroundIn June 2003 Mr and Mrs D (then aged 58 and 63 respectively) took out a repayment mortgage for £87,000 from NatWest. The loan was based... (2 pages)View decision -
Decision Reference DRN4059047
10 Jun 2015 Barclays Bank Plc Not upheldBanking and creditMr R complains that Barclays Bank PLC has been harassing him for repayment of a debt. This came from the personal guarantees he gave to his company.backgroundThe adjudicator did not recommend that the complaint should be upheld. She said that this service had previousl... (1 page)View decision -
Decision Reference DRN9193867
10 Jun 2015 Financial Services Advice and Support Limited Not upheldBanking and creditMr and Mrs S, represented by their solicitor, complain that they were mis-sold a mortgage by an appointed representative of Financial Services Advice and Support Limited (FSAS).backgroundMr and Mrs S had a mortgage. In 2006, they had also had some financial problems ... (2 pages)View decision -
Decision Reference DRN5708098
10 Jun 2015 Lloyds Bank PLC Not upheldBanking and creditMr F complains that Lloyds Bank PLC unfairly transferred his business borrowing to the recoveries department having failed to deal with his letters.backgroundMr F took a consolidation loan for his business in November 2013. He was unable to make all the payments due to... (2 pages)View decision -
Decision Reference DRN7823590
10 Jun 2015 Barclays Bank Plc Not upheldBanking and creditMr V complains that Barclays Bank plc took too long to consider his application for a commercial mortgage.backgroundMr V owns a property which he rented to his business. When he moved abroad, he sold the business and wanted to agree a lease with the new owners so tha... (2 pages)View decision -
Decision Reference DRN9129434
10 Jun 2015 Barclays Bank Plc Not upheldBanking and creditMiss S complains that adverse credit information was unfairly recorded by Barclays Bank PLC when she exceeded her mortgage current account limit.backgroundThe adjudicator did not recommend the complaint should be upheld. He said that it was down to Miss S to operate... (1 page)View decision -
Decision Reference DRN5427215
10 Jun 2015 Accord Mortgages Limited Not upheldBanking and creditMr and Mrs D complain that, because of an error by Accord Mortgages Limited (Accord), they had to transfer their mortgage to a new lender in order to borrow some additional money. They want Accord to pay them compensation of just under £19,000.Accord has acknowledge... (2 pages)View decision -
Decision Reference DRN1870605
10 Jun 2015 Barclays Bank Plc Not upheldBanking and creditMr M complains that Barclays Bank Plc (“Barclays”) gave him a two year fixed rate product on his mortgage when he wanted a five year fixed rate.backgroundIn 2014 Mr M remortgaged his property with Barclays. The mortgage is for a term of five years, so it will, assum... (2 pages)View decision -
Decision Reference DRN3759289
10 Jun 2015 Coutts & Company Not upheldInvestment and pensionsMrs P complained about Coutts & Company’s handling of her discretionary portfolio. background Mrs P had a discretionary portfolio with Coutts, including a holding in the Orbita Capital Return fund. In April 2013, Mrs P told Coutts she wanted to liquidate her portf... (2 pages)View decision -
Decision Reference DRN6401128
10 Jun 2015 Barclays Bank Plc UpheldBanking and creditMr and Mrs D complain about the way Barclays Bank PLC dealt with the debt secured by a charging order against their property.backgroundMrs D provided a personal guarantee to Barclays in support of her company borrowing. The company ceased trading and Barclays made a d... (2 pages)View decision
