We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4452029
23 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4452029 The complaint A limited company that I will refer to as B complains about the services provided to it by Lloyds Bank PLC in relation to a commercial mortgage arrangement. What happened The following is intended only as a brief summary of events. B has a business account with Ll... (3 pages)View decision -
Decision Reference DRN-4592242
23 Feb 2024 UBS AG Not upheldPensions and AnnuitiesDRN-4592242 The complaint Mr S is a director of a company referred to as ‘Business A’ throughout the decision below. Mr S’s self-invested personal pension (‘SIPP’) is managed on a discretionary basis by UBS AG (‘UBS’). This complaint has been brought alongside others from additional direct... (6 pages)View decision -
Decision Reference DRN-4626177
23 Feb 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4626177 The complaint Mrs G complains Nationwide Building Society (“Nationwide”) blocked her accounts without explanation, causing her substantive distress and inconvenience. What happened In December 2022, following an internal review, Nationwide blocked Mrs G’s current account – and ... (3 pages)View decision -
Decision Reference DRN-4542345
23 Feb 2024 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4542345 The complaint Mr N complains about how AA Underwriting Insurance Company Limited dealt with a claim on his after the event (ATE) insurance policy. What happened Mr N was involved in a non-fault car accident in July 2021 and so called his broker to claim on his car insurance pol... (3 pages)View decision -
Decision Reference DRN-4072981
23 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4072981 The complaint This complaint is brought by a company ‘P’, which is the corporate trustee and administrator of a small occupational pension scheme (OPS). The OPS’s member trustee, Mr D, has also joined in the complaint together. The OPS itself is referred to as ‘T’ in the decisi... (7 pages)View decision -
Decision Reference DRN-4602997
23 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4602997 The complaint Mrs B complains about U K Insurance Limited’s (“UKI”) handling of her claim under her roadside assistance insurance. Mrs B’s complaint has been brought on her behalf by a representative who I’ll refer to as Mr B. What happened Mrs B says her motorhome had a flat b... (4 pages)View decision -
Decision Reference DRN-4639570
23 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4639570 The complaint Mr F complains Nationwide Building Society (“Nationwide”) blocked and then closed his accounts without warning nor explanation. Mr F adds Nationwide did so because of discriminatory reasons due to his race. Mr F says this has caused him financial loss, distress, a... (4 pages)View decision -
Decision Reference DRN-4526274
23 Feb 2024 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4526274 The complaint Ms B complains that, because of Aviva Life & Pensions UK Limited’s (Aviva) actions and delays in transferring her pension benefits to another provider from September 2022, she had to withdraw them as an Uncrystallised Funds Pension Lump Sum (UFPLS). She says t... (8 pages)View decision -
Decision Reference DRN-4306085
23 Feb 2024 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInsuranceDRN-4306085 The complaint Mr L’s complained that Sun Life Assurance Company of Canada (UK) Limited (“Sun Life”) haven’t provided him with all the information he’s requested about two life policies he has with them. What happened In 1979, Mr L bought a whole of life investment plan from Sun... (2 pages)View decision -
Decision Reference DRN-4574279
23 Feb 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4574279 The complaint Mr D has complained that Clydesdale Financial Services Limited, trading as Barclays Partner Finance (“BPF”), didn’t properly assess his ability to repay a loan before lending to him. What happened In August 2016, Mr D borrowed £29,421 from BPF to pay for a timesha... (8 pages)View decision
