We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4644157
26 Feb 2024 Zurich Assurance Ltd Not upheldInsuranceDRN-4644157 The complaint Mr and Mrs G are unhappy with the time taken by Zurich Assurance Limited to put cover in place in respect of a decreasing life and critical illness policy (‘the policy’) they’d applied for. What happened Mr and Mrs G applied for the policy, and it took around five... (3 pages)View decision -
Decision Reference DRN-4600278
26 Feb 2024 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-4600278 Complaint Mr M complains that Specialist Motor Finance Limited (“SMF”) unfairly entered into a hire- purchase agreement with him. He’s said that the agreement was unaffordable. Background In January 2019, SMF provided Mr M with finance for a used car. The cash price of the vehi... (3 pages)View decision -
Decision Reference DRN-4566495
26 Feb 2024 First Response Finance Ltd Not upheldConsumer CreditDRN-4566495 Complaint Mr T complains that First Response Finance Ltd (“First Response”) unfairly entered into a hire-purchase agreement with him. He’s said that the monthly payments to this agreement were unaffordable given his circumstances at the time and so he shouldn’t have been lent t... (3 pages)View decision -
Decision Reference DRN-4644070
26 Feb 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4644070 The complaint This complaint is about two buy-to-let (BTL) mortgages Mrs and Mr S hold with Barclays Bank UK PLC. Both were approaching the end of their respective current interest rate product, and Mrs and Mr S wanted to arrange a new rate for both, and to discuss possible ter... (5 pages)View decision -
Decision Reference DRN-4414306
26 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4414306 The complaint Ms W is unhappy as Barclays Bank UK PLC (“Barclays”) hasn’t fully reimbursed her the money she lost after falling victim to a scam. What happened Ms W says she was approached by builders in October 2022 who coerced her into making payments to work on her loft. On ... (3 pages)View decision -
Decision Reference DRN-4475760
26 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4475760 The complaint A limited company, P, complains that Santander UK Plc didn’t do enough to prevent the loss it suffered when it sent money to a Santander account. P says the payments were made as a result of a scam. Mr D is a director of P and he brings the complaint on its behalf... (2 pages)View decision -
Decision Reference DRN-4193382
26 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4193382 The complaint Mr C complains that Santander UK Plc (‘Santander’) won’t refund all his loss after he fell victim to an investment scam. What happened Mr C is represented in this case but for ease I’ll refer to Mr C throughout this decision. Mr C says that his daughter passed awa... (6 pages)View decision -
Decision Reference DRN-4497415
26 Feb 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. Not upheldConsumer CreditDRN-4497415 Complaint Miss N has complained about a credit account PayPal (Europe) Sarl et Cie SCA (“PayPal”) provided to her. She says that she shouldn’t have been approved for the finance as she’d only recently come out of an insolvency arrangement. Background PayPal provided Miss N with... (3 pages)View decision -
Decision Reference DRN-4440706
26 Feb 2024 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-4440706 Complaint Mr D complains that Blue Motor Finance Ltd (“BMF”) unfairly entered into a hire-purchase agreement with him. He’s said that the agreement was unaffordable. Background In April 2019, BMF provided Mr D with finance for a used car. The cash price of the vehicle was £10,5... (3 pages)View decision -
Decision Reference DRN-4591188
26 Feb 2024 Advanced Payment Solutions Limited Not upheldBanking and PaymentsDRN-4591188 Complaint Mr P has complained about a credit card Advanced Payment Solutions (trading as “Cashplus”) provided to him. He says that he shouldn’t have been given the credit card as it was provided at a time when he already had other debts and it was therefore unaffordable. Backgr... (3 pages)View decision
