We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4513450
26 Feb 2024 Highway Insurance Company Limited Not upheldInsuranceDRN-4513450 The complaint Mr B complains about Highway Insurance Company Limited (“HIC”) and their handling of a claim he made on his home insurance policy, following an escape of water at the end of 2021. I note the claim was initially set up in both Mr B and his wife’s name. But as Mr B ... (4 pages)View decision -
Decision Reference DRN-4600492
26 Feb 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4600492 The complaint Mr M complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk irresponsibly lent to him What happened MoneyBoat lent Mr M one loan in January 2022, the loan was for £800 repayable in six monthly instalments of £239.61. When Mr M complained to Mon... (3 pages)View decision -
Decision Reference DRN-4342856
26 Feb 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4342856 The complaint This complaint is about a mortgage Mr and Mrs C hold with Barclays Bank UK PLC. They say Barclays set the mortgage up wrongly when it started in 2020, and then when they asked for it to be corrected in 2022, reversed the correction a few days later. The mortgage h... (4 pages)View decision -
Decision Reference DRN-4644204
26 Feb 2024 AWP P&C S.A. UpheldInsuranceDRN-4644204 The complaint Ms P is unhappy that AWP P&C SA declined a claim made on her travel insurance policy. What happened Ms P booked a one-way trip to a country I’ll call ‘U’. She says she cancelled the trip because she was told that an unwell relative, she was due to visit, had n... (4 pages)View decision -
Decision Reference DRN-4613656
26 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4613656 The complaint Mr M complains that Revolut Ltd has failed to refund £2,507.28 he says he lost to an investment scam. What happened The background to this complaint is well known to both parties, and so I’ll only refer to some key events here. Mr M said he wanted to invest in cry... (5 pages)View decision -
Decision Reference DRN-4512359
26 Feb 2024 Aviva Insurance Limited UpheldInsuranceDRN-4512359 The complaint Mr S complains about Aviva Insurance Limited (“Aviva”) and the damage caused to his kitchen appliances following a claim he made on his buildings insurance policy. I recognise that Mrs S has also been liaising with Aviva and our service during the claim and compla... (4 pages)View decision -
Decision Reference DRN-4633607
26 Feb 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4633607 The complaint Mr J complains Revolut Ltd (“Revolut”) failed to refund him for transactions on his account he says he didn’t make. He also wants Revolut to pay him compensation for the distress an inconvenience caused in bringing this complaint. What happened The background of t... (4 pages)View decision -
Decision Reference DRN-4634994
26 Feb 2024 Fairmead Insurance Limited UpheldInsuranceDRN-4634994 The complaint Mr A complains about Fairmead Insurance Limited’s handling of a subsidence claim made under his buildings insurance policy. Any reference to Fairmead includes the actions of its agents. What happened Mr A holds buildings insurance cover with Fairmead. He noticed c... (2 pages)View decision -
Decision Reference DRN-4498912
26 Feb 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4498912 The complaint Mr R complains J.P. Morgan Europe Limited trading as Chase delayed a payment. What happened Mr R was sent a payment late at night on 2 October 2023. Mr R hadn’t received the payment by 4 October so, after speaking to the sender, Mr R contacted Chase. Chase said th... (3 pages)View decision -
Decision Reference DRN-4644173
26 Feb 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4644173 The complaint Mr V complains that Royal & Sun Alliance Insurance Limited (‘RSA’) refused to cover his claim for loss of rent under a property insurance policy. What happened Mr V is a leaseholder of a flat that he rented out. The flat is covered by a block insurance policy,... (3 pages)View decision
