We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4606564
26 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4606564 The complaint Miss G and Mr A are unhappy with the service Miss G received from U K Insurance Limited under their travel insurance policy. All reference to UKI includes it medical assistance team. And as this complaint relates to the service Miss G received, for ease, I’ll refe... (3 pages)View decision -
Decision Reference DRN-4645516
26 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4645516 The complaint Mr M complains that Santander UK Plc (‘Santander’) won’t refund him the money he lost in a scam. What happened Mr M says he was at a low point on his life when he met someone he communicated with on a social media app and then moved to a messaging app. I’ll refer ... (6 pages)View decision -
Decision Reference DRN-4620488
26 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4620488 The complaint Mrs T has complained that Revolut Ltd won’t refund transactions she says she didn’t make or otherwise authorise. What happened In summer 2023, Mrs T’s Revolut app was used to send around £15,000 to someone via a number of bank transfers. One of the payments was bl... (3 pages)View decision -
Decision Reference DRN-4644313
26 Feb 2024 Nationwide Building Society Not upheldMortgagesDRN-4644313 The complaint Miss S complains that Nationwide Building Society didn’t tell her the deadline for applying for a new interest rate on her mortgage, with the result that she submitted an application late and had to pay more interest for a month as a result. What happened Miss S h... (4 pages)View decision -
Decision Reference DRN-4642141
26 Feb 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4642141 Complaint Mr R complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In March 2019, Moneybarn provided Mr R... (3 pages)View decision -
Decision Reference DRN-4645172
26 Feb 2024 Fairscore Ltd UpheldConsumer CreditDRN-4645172 The complaint Miss M complains that Fairscore Ltd trading as Updraft irresponsibly agreed loans for her. What happened Updraft agreed two loans for Miss M. I’ve summarised some of the information it provided about these in the table below. Start date End date Amount borrowed M... (4 pages)View decision -
Decision Reference DRN-4481940
26 Feb 2024 Wakam UpheldInsuranceDRN-4481940 The complaint Miss E has complained that Wakam cancelled (avoided) her motor insurance policy on the basis that she misrepresented the address she was going to be living at when the policy started. Wakam is the underwriter of Miss E’s policy, so it’s her insurer. This complaint... (3 pages)View decision -
Decision Reference DRN-4645308
26 Feb 2024 Adrian Flux Insurance Services Group UpheldInsuranceDRN-4645308 The complaint Mr I complains Adrian Flux Insurance Services Group (Adrian Flux) unfairly cancelled his motor insurance policy. What happened Mr I took out a motor insurance policy using Adrian Flux as his broker. Mr I’s policy premiums increased during the term of the policy, a... (3 pages)View decision -
Decision Reference DRN-4534386
26 Feb 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4534386 The complaint Mr and Mrs K complain that delays by Barclays Bank UK PLC in removing its charge from their property title meant they missed out on lower interest rates for their lifetime mortgage. They ask for compensation. Mrs K has dealt with the complaint. What happened Mr an... (3 pages)View decision -
Decision Reference DRN-4293212
26 Feb 2024 Iwoca Ltd Not upheldBanking and PaymentsDRN-4293212 The complaint A company which I’ll call ‘P’ complains that IWOCA Ltd lent to them irresponsibly. The complaint is brought on P’s behalf by their director, Mr H. What happened P told us: In May 2021, they applied for a flexi-loan with IWOCA for £4,000 over a term of 12 months. ... (3 pages)View decision
