We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4522523
26 Feb 2024 Barclays Bank Plc Not upheldBanking and PaymentsDRN-4522523 The complaint Mr D complains that Barclays Bank Plc trading as Barclaycard didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this com... (4 pages)View decision -
Decision Reference DRN-4640222
26 Feb 2024 Sainsbury's Bank Plc UpheldConsumer CreditDRN-4640222 The complaint Mr S has complained that Sainsbury’s Bank Plc acted irresponsibly when it approved him for a £20,000 loan in 2020. Background Mr S successfully applied for a £20,000 unsecured personal loan with Sainsbury’s in January 2020. He has said that at the time he was beco... (3 pages)View decision -
Decision Reference DRN-4589091
26 Feb 2024 Bank of Ireland (UK) Plc UpheldConsumer CreditDRN-4589091 The complaint Mr S says Bank of Ireland (UK) Plc (BOI) irresponsibly lent to him. What happened BOI agreed a loan for Mr S in May 2019. The loan was for £17,500 to be repaid in monthly instalments of £383.08 over five years, and the total amount owed was £22,984.80. Mr S says t... (3 pages)View decision -
Decision Reference DRN-4582136
26 Feb 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4582136 The complaint Mr W complains that National Westminster Bank Plc told him he could collect copy bank statements for an account on which he was a third-party from a local branch. But when Mr W attended the branch, he was told this was not possible as the account had been closed b... (3 pages)View decision -
Decision Reference DRN-4378832
26 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4378832 The complaint Mr S complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (4 pages)View decision -
Decision Reference DRN-4503195
26 Feb 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4503195 The complaint Mr S complains Clydesdale Bank Plc trading as Virgin Money (Virgin Money) have unfairly considered his disputes under section 75 of the Consumer Credit Act 1974 and the chargeback scheme. What happened The details of this case are well kn... (4 pages)View decision -
Decision Reference DRN-4515897
26 Feb 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4515897 The complaint Mr M complains about the service he’s received from Clydesdale Bank Plc trading as Virgin Money. What happened Mr M holds a Virgin credit card. He’s made a number of complaints regarding distinct issues. I have summarised Mr M’s concerns below: On 10 December 202... (3 pages)View decision -
Decision Reference DRN-4645474
26 Feb 2024 Black Horse Limited Not upheldConsumer CreditDRN-4645474 Complaint Miss H complains that Black Horse Limited (“Black Horse”) unfairly entered into a hire- purchase agreement with her. She’s said that the monthly payments to this agreement were unaffordable she already had several other accounts which were maxed out. Background In Mar... (3 pages)View decision -
Decision Reference DRN-4643079
26 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4643079 The complaint Mr S complains that Monzo Bank Ltd (Monzo) won’t refund money he lost in a scam. What happened What Mr S says: Mr S is represented by a third-party firm of solicitors, but I refer to Mr S as the complainant. Mr S was looking to supplement his income and came acros... (6 pages)View decision -
Decision Reference DRN-4433503
26 Feb 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4433503 The complaint Mr H has complained that National Westminster Bank Plc (“NatWest”) didn’t act fairly or reasonably in respect of a complaint raised about how parts of the Consumer Credit Act 1974 (“CCA”) related to something bought using his NatWest credit card. What happened In ... (4 pages)View decision
