We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4434313
27 Feb 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4434313 The complaint Mr R, who is represented by a professional representative (“PR”) complains that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (“Novuna”) rejected his claim under the Consumer Credit Act (“CCA”) 1974 in respect of a holiday product purchased from ... (3 pages)View decision -
Decision Reference DRN-4632530
27 Feb 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceThe complaint Mrs C’s complaint is about the handling of a claim under her legal expenses insurance cover with Royal & Sun Alliance Insurance Limited (“RSA”). RSA is the underwriter of this policy, i.e. the insurer. Part of this complaint concerns the actions of the agents it uses to d... (8 pages)View decision -
Decision Reference DRN-4420604
27 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4420604 The complaint A company which I’ll call ‘T’ complains that Barclays Bank UK Plc behaved unreasonably when completing its banking checks. The complaint is brought on T’s behalf by their director, Mr S. Mr S is represented by Miss S, but for ease I’ll refer to Mr S throughout the... (3 pages)View decision -
Decision Reference DRN-4645579
27 Feb 2024 Quidie Limited UpheldConsumer CreditDRN-4645579 The complaint Mr C complains through a representative that Quidie Limited trading as Fernovo (“Quidie”) provided him with loans without carrying out sufficient affordability checks. What happened A summary of Mr C’s borrowing can be found in the table below. loan number loan am... (4 pages)View decision -
Decision Reference DRN-4613283
27 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4613283 The complaint Mr H complains that Santander UK Plc unreasonably blocked his account, which stopped his direct debits from going out. He’d like the remaining balances to Santander written off, and compensation for the stress this caused. What happened Mr H held accounts with San... (3 pages)View decision -
Decision Reference DRN-4645615
27 Feb 2024 Gain Credit LLC UpheldConsumer CreditDRN-4645615 The complaint Mrs M complains, that Gain Credit LLC trading as Lending Stream (“Lending Stream”) provided her loans without carrying out sufficient affordability checks. Had better checks been carried out Lending Stream would’ve likely discovered Mrs M had ten outstanding payda... (4 pages)View decision -
Decision Reference DRN-4527067
27 Feb 2024 Newcastle Building Society Not upheldBanking and PaymentsDRN-4527067 The complaint Miss B complains Newcastle Building Society’s account opening process is unclear. What happened Miss B held an Individual Savings Account (ISA) with Newcastle but saw better rates online. Miss B called Newcastle and was told she’d need to open the account online a... (3 pages)View decision -
Decision Reference DRN-4600149
27 Feb 2024 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-4600149 The complaint Mr F is being represented by a claims manager. He’s complaining about Shop Direct Finance Company Limited trading as very because he says it lent to him irresponsibly. What happened In June 2016, Mr F opened a catalogue shopping account with Shop Direct with an in... (4 pages)View decision -
Decision Reference DRN-4612054
27 Feb 2024 PDL Finance Limited Not upheldConsumer CreditDRN-4612054 The complaint Mr B complains that PDL Finance Limited, trading as Mr Lender (“Mr Lender”), lent to him irresponsibly. Mr B says at the time he was lent to he was dependent on credit. Finally, he is also unhappy about the amount of interest charged and that he was allowed to def... (4 pages)View decision -
Decision Reference DRN-4646990
27 Feb 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4646990 The complaint A limited company, which I will refer to as T, complains that American Express Services Europe Limited treated it unfairly in respect of a chargeback. What happened T provides a platform allowing other businesses to sell services to their own customers. The custom... (3 pages)View decision
