We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4557790
28 Feb 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4557790 The complaint Miss H complains that Accredited Insurance (Europe) Ltd treated her unfairly when she claimed on her home insurance policy. Accredited has sought comment from the broker of the policy, but as that has been provided on their behalf, and for ease of reading, I have ... (3 pages)View decision -
Decision Reference DRN-4566758
28 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4566758 The complaint Miss G complains that Bank of Scotland plc trading as Halifax hasn’t provided the service it should have when dealing with her complaint about services bought using her debit card. What happened On 14 July 2022, Miss G used her Halifax debit card to pay £1,516 for... (2 pages)View decision -
Decision Reference DRN-4631208
28 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4631208 The complaint Mr H complains that Wise Payments Limited won’t refund money he lost as a result of a scam. What happened Mr H was looking for work and was approached by an individual via instant messaging claiming to offer a commission based role, whereby Mr H would need to comp... (3 pages)View decision -
Decision Reference DRN-4642026
28 Feb 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4642026 The complaint Mr M complains that Bank of Scotland plc trading as Halifax will not pay him the balance from a recently re-discovered passbook. What happened Mr M found a passbook whilst organising his belongings. The last entry in the passbook was made in 2000 and it showed an ... (4 pages)View decision -
Decision Reference DRN-4033948
28 Feb 2024 Skipton Building Society Not upheldInvestmentsDRN-4033948 The complaint Mr F is complaining about Skipton Building Society’s (Skipton’s) request for fees relating to initial advice given in 2019. He is unhappy with the way this has been handled and communicated, as well as other service issues. What happened Mr F opened investment acc... (2 pages)View decision -
Decision Reference DRN-4543092
28 Feb 2024 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-4543092 The complaint Mr E complains that Tesco Personal Finance PLC trading as Tesco Bank (Tesco) lent to him irresponsibly. What happened Mr E applied for a credit card from Tesco and in July 2022, it was agreed. Mr E then asked for an increase in the limit in January 2023, and that... (4 pages)View decision -
Decision Reference DRN-4506681
28 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4506681 The complaint Mr C complains that Barclays Bank UK PLC didn’t do enough to protect him when he was the victim of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mr C lost ... (2 pages)View decision -
Decision Reference DRN-4649556
28 Feb 2024 TSB Bank plc UpheldConsumer CreditDRN-4649556 The complaint Mr P is unhappy that TSB Bank plc didn’t provide him with a one-month payment holiday when he requested one, which he feels led to their later defaulting of his account. What happened To briefly summarise: Mr P had a personal loan with TSB on which he was paying £... (5 pages)View decision -
Decision Reference DRN-4433050
28 Feb 2024 Skrill Limited Not upheldBanking and PaymentsDRN-4433050 The complaint Mr O complains that Skrill Limited blocked and later closed his account. He would like his account balance refunded to him. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the... (3 pages)View decision -
Decision Reference DRN-4634145
28 Feb 2024 Covea Insurance plc UpheldInsuranceDRN-4634145 The complaint Mr G has complained that Covea Insurance plc has settled his claim under his motor insurance policy on a proportionate basis, as opposed to paying the full amount due to him. What happened Mr G took out a policy with Covea through an insurance broker, who I’ll ref... (2 pages)View decision
