We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4644965
29 Feb 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4644965 The complaint Ms M complains that Pi Financial Ltd (Pi) are responsible for the personal recommendation she received to switch a personal pension to a self-invested personal pension (SIPP) and for the subsequent investments that weren’t suitable and caused a loss. What happened... (8 pages)View decision -
Decision Reference DRN-4593212
29 Feb 2024 Zurich Assurance Ltd Not upheldInvestmentsDRN-4593212 The complaint The estate of the late Mr P complains about the time taken by Zurich Assurance Ltd to settle a claim on his investments. What happened Zurich were notified of Mr P’s passing in June 2021, and funds from the investment were paid to the estate in March 2023. Because... (2 pages)View decision -
Decision Reference DRN-4603037
29 Feb 2024 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4603037 The complaint Mrs G has complained that Barclays Bank UK PLC acted irresponsibly when it approved her for a £3,500 loan in March 2009. Background Mrs G took out a personal loan with Barclays in March 2009. At the time she applied for the loan she had reduced her work hours to l... (3 pages)View decision -
Decision Reference DRN-4570094
29 Feb 2024 Metro Bank PLC Not upheldConsumer CreditDRN-4570094 The complaint Mrs A complains that a loan was taken out with Metro Bank PLC trading as RateSetter in her name when she hadn’t submitted an application. What happened On 8 August 2022 a loan application was submitted in Mrs A’s name for a loan of £20,000 over a term of 60 months... (2 pages)View decision -
Decision Reference DRN-4650862
29 Feb 2024 U K Insurance Limited Not upheldInsuranceDRN-4650862 The complaint Mr and Mrs H have complained that U K Insurance Limited (‘UKI’) has unfairly declined their claim. What happened Mr and Mrs H have a travel insurance policy through their bank account, underwritten by UKI. They travelled abroad and were denied boarding as Mrs H te... (2 pages)View decision -
Decision Reference DRN-4268783
29 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4268783 The complaint Mrs L and Miss T complain that Santander UK Plc blocked and later closed their account. They would like compensation and for Santander to change their process. Mrs L and Miss T are represented by Mr L. What happened The detailed background of this complaint is wel... (4 pages)View decision -
Decision Reference DRN-4640944
29 Feb 2024 Tesco Underwriting Limited UpheldInsuranceDRN-4640944 The complaint Mrs D complains that Tesco Underwriting Limited (Tesco) completed defective repairs following an escape of water, under her home buildings insurance policy. And it offered her an inadequate cash payment to carry out repairs herself. What happened In December 2022 ... (3 pages)View decision -
Decision Reference DRN-4410851
29 Feb 2024 ITI Capital Limited UpheldInvestmentsDRN-4410851 The complaint Mr H complains about a delay by ITI Capital Limited in transferring his stocks and shares ISA to a new provider. What happened In August 2022, Mr H requested that shares held in his ITI ISA be transferred in-specie to another provider after he received notice that... (2 pages)View decision -
Decision Reference DRN-4609155
29 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4609155 The complaint Mr D complains that Barclays Bank UK PLC is holding him responsible for transactions which he says he didn’t authorise. What happened The circumstances of this complaint are well known to both parties, so I will not repeat them all again here in detail. But I will... (3 pages)View decision -
Decision Reference DRN-4552510
29 Feb 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4552510 The complaint Mr H is complaining about Santander Consumer (UK) Plc trading as Santander Consumer Finance. He says they shouldn’t have lent to him as the loan was unaffordable. What happened In February 2018, Mr H took out a conditional sale agreement with Santander to finance ... (3 pages)View decision
