We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4531418
29 Feb 2024 Harris Balcombe LLP Not upheldInsuranceDRN-4531418 The complaint M says it was misadvised by Harris Balcombe LLP (HB) while they were acting for him as a loss assessor. HB is represented in this case, reference to HB may include those acting for them. What happened M submitted an insurance claim following a fire at its business... (2 pages)View decision -
Decision Reference DRN-4380770
29 Feb 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4380770 The complaint Miss J and Mr J complain that Barclays Bank UK PLC wouldn’t let them take a new interest rate on their mortgage. What happened Miss J and her father Mr J have an interest only mortgage secured over Miss J’s property. The mortgage was taken out in 2015 over a term ... (4 pages)View decision -
Decision Reference DRN-4641794
29 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4641794 The complaint Mr B is unhappy that Monzo Bank Ltd won’t refund him the money he lost after he fell victim to a scam. Mr B is represented in this complaint by a solicitor, but for simplicity I will refer to Mr B throughout this decision, even when referencing what his representa... (5 pages)View decision -
Decision Reference DRN-4578471
29 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4578471 The complaint Mrs G complains that Barclays Bank UK PLC trading as Barclaycard lent irresponsibly when it approved her credit card and later increased the credit limit. What happened Mrs G applied for a credit card with Barclays in April 2011. Barclays approved the application ... (2 pages)View decision -
Decision Reference DRN-4617187
29 Feb 2024 Fairmead Insurance Limited UpheldInsuranceDRN-4617187 The complaint Mr I is unhappy with how Fairmead Insurance Limited progressed his legal expenses insurance claim (following issues considered in a previous complaint to our service). What happened In March 2022 Mr I made a claim on his legal expenses insurance policy as he wante... (3 pages)View decision -
Decision Reference DRN-4535217
29 Feb 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-4535217 The complaint Mr Z is unhappy that National Savings and Investments (NS&I) rolled over his matured fixed- term investment bonds into new fixed-term investment bonds without his consent. What happened Mr Z held three fixed-term investment bonds with NS&I which all mature... (3 pages)View decision -
Decision Reference DRN-4652500
29 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4652500 The complaint Ms Y complains that Wise Payments Limited (Wise) unfairly closed her account and didn’t return money paid into the account back to her, so she has lost out financially. What happened The detailed background to this complaint is well known to both parties. As such,... (4 pages)View decision -
Decision Reference DRN-4544740
29 Feb 2024 Vanquis Bank Limited UpheldConsumer CreditDRN-4544740 The complaint Mr E complains that Vanquis Bank Limited (“Vanquis”) held him liable for the debt on a loan which he says he neither applied for nor knew about, which caused him distress and inconvenience, and financial loss. What happened The background to this complaint is well... (3 pages)View decision -
Decision Reference DRN-4638817
29 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4638817 The complaint N, a sole trader, complains that Monzo Bank Ltd (“Monzo”) won’t refund the money it lost when it fell victim to a vehicle purchase scam. Miss B is acting on behalf on N and it was she who fell victim to the scam – so I have referred to her throughout this decision... (4 pages)View decision -
Decision Reference DRN-4561350
29 Feb 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-4561350 The complaint P a limited company, complains the Co-operative Bank Plc unfairly closed its bank account, delayed transferring funds and providing information. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief ov... (3 pages)View decision
