We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4382084
1 Mar 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-4382084 The complaint Mr S is complaining about the way Accredited Insurance (Europe) Ltd (AIE) has handled a claim he made on his buildings insurance policy. Any reference to AIE also includes the actions of any company it’s instructed to act on its behalf. Mr S’s wife has acted on hi... (5 pages)View decision -
Decision Reference DRN-4520680
1 Mar 2024 Black Horse Limited Not upheldConsumer CreditDRN-4520680 The complaint Mrs M complains that Black Horse Limited trading as Land Rover Financial Services (“Black Horse”) have not treated her fairly when she’s fallen into arrears on her car finance agreement. What happened Mrs M took out a hire purchase agreement for a car with Black H... (4 pages)View decision -
Decision Reference DRN-4323991
1 Mar 2024 QIC Europe Ltd UpheldInsuranceDRN-4323991 The complaint Mr C and Mrs C have complained that QIC Europe Ltd didn’t admit legal expenses claim. What happened The background to this matter is well known to the parties and not in dispute. In summary underground pipes and a retaining wall at Mr and Mrs C’s property were dam... (2 pages)View decision -
Decision Reference DRN-4657455
1 Mar 2024 Ageas Insurance Limited UpheldInsuranceDRN-4657455 The complaint Mr T complains about how Ageas Insurance Limited (“Ageas”) valued his car after he made a claim on his car insurance policy following the theft of his vehicle. What happened Mr T has a comprehensive motor insurance policy with Ageas which covers him f... (3 pages)View decision -
Decision Reference DRN-4534744
1 Mar 2024 Liverpool Victoria Financial Services Limited Not upheldInsuranceDRN-4534744 The complaint Mr and Mrs C have complained that, when Mrs C tried to make a claim on their critical illness policy, Liverpool Victoria Financial Services Limited (“LV”) declined it because they said Mrs C had deliberately misrepresented her health in the application. Mr and Mrs... (3 pages)View decision -
Decision Reference DRN-4592064
1 Mar 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4592064 The complaint Miss K complains about how Admiral Insurance (Gibraltar) Limited handled a claim made on her motor insurance policy. What happened Miss K’s car was stolen and later recovered by the police. Miss K spoke to Admiral about this two weeks later and Admiral said the c... (2 pages)View decision -
Decision Reference DRN-4641098
1 Mar 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4641098 The complaint Mrs P and Mr S have complained about the decision by Royal & Sun Alliance Insurance Limited (RSA) to settle a claim under their home insurance policy proportionately on the ground that they’d given it incorrect information when they took out the policy. What h... (2 pages)View decision -
Decision Reference DRN-4298770
1 Mar 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4298770 The complaint Mr and Mrs P complain about how Royal & Sun Alliance Insurance Limited (‘RSA’) settled their home insurance claim. RSA are the underwriters (insurers) of this policy. Some of this complaint concerns the actions of their appointed agents. As RSA accept they are... (5 pages)View decision -
Decision Reference DRN-4410202
1 Mar 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-4410202 The complaint Mr C and Mrs M have complained that Marshmallow Insurance Limited unfairly declined to deal with their claim about their stolen car under their motor policy and that it then cancelled the policy as if it never existed, retaining the premium paid. As we have only b... (3 pages)View decision -
Decision Reference DRN-4653515
1 Mar 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-4653515 The complaint Mr M complains about how Tesco Underwriting Limited (“Tesco”) has handled a claim made on his motor insurance policy and the impact on his no claims discount. Any reference to Tesco includes the actions of its agents. What happened Mr M has a motor insurance polic... (3 pages)View decision
