We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4658141
2 Mar 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4658141 The complaint Mr P complains that Revolut Ltd blocked and closed his current account. He’d like compensation for the impact. What happened Mr P had an account with Revolut. On 24 December 2022 Revolut blocked Mr P’s access to his account. On 10 January 2023 Revolut notified Mr ... (4 pages)View decision -
Decision Reference DRN-4416255
2 Mar 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-4416255 The complaint Mr W complains about the quality of a car he acquired under a hire purchase agreement (“agreement”) with Oodle Financial Services Limited (“Oodle”). What happened On 12 August 2022 Mr W entered into an agreement with Oodle for a 9 year old car, with 95,000 miles o... (4 pages)View decision -
Decision Reference DRN-4407285
2 Mar 2024 Coventry Building Society Not upheldBanking and PaymentsDRN-4407285 The complaint Mr and Mrs R complain about how Coventry Building Society dealt with a new account application. What happened Mr and Mrs R applied for Coventry Individual Saving Accounts (ISA). Mr R says his application was approved but Coventry told Mrs R that, as she had exceed... (2 pages)View decision -
Decision Reference DRN-4506268
1 Mar 2024 HSBC UK Bank Plc Not upheldConsumer CreditDRN-4506268 The complaint Mr H complains that HSBC UK Bank Plc (HSBC) reported incorrect credit information on his credit file. What happened Mr H says that in July 2023 he realised HSBC were reporting incorrect information on his credit file. Mr H said his credit file showed that a loan a... (4 pages)View decision -
Decision Reference DRN-4635733
1 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4635733 The complaint Miss A complains that Moneybarn No 1 Limited trading as Moneybarn didn’t carry out sufficient affordability checks before they lent to her. Miss A is represented by a third party in bringing her complaint. For ease of reading I will refer only to Miss A in my deci... (3 pages)View decision -
Decision Reference DRN-4602937
1 Mar 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4602937 The complaint Mrs J complains that The Prudential Assurance Company Ltd failed to provide suitable advice when recommending she take out a Teachers Additional Voluntary Contribution (AVC) Plan in 1998. What happened Mrs J began working as a teacher in 1981 and started contribut... (4 pages)View decision -
Decision Reference DRN-4654130
1 Mar 2024 Arch Insurance (UK) Limited Not upheldInsuranceDRN-4654130 The complaint Mr C has complained that Arch Insurance (UK) Limited declined to meet a claim for malicious damage under his commercial property owner’s insurance policy. What happened The background to this complaint is well known to the parties, so I won’t repeat it in detail h... (3 pages)View decision -
Decision Reference DRN-4255995
1 Mar 2024 Santander Consumer (UK) Plc Not upheldConsumer CreditDRN-4255995 The complaint Mr T complains about the mis representation of a finance agreement in relation to a vehicle that was supplied by Santander Consumer (UK) Plc (Santander). Mr T has been represented on this complaint. But to keep things simple I’ll only refer to Mr T in my decision.... (4 pages)View decision -
Decision Reference DRN-4633490
1 Mar 2024 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-4633490 The complaint Mrs P complains that Marks & Spencer Financial Services Plc (MSFS) irresponsibly gave her a credit card that she said she couldn’t afford. What happened In November 2019 Mrs P applied for a credit card account with MSFS. Her application was accepted and MSFS i... (4 pages)View decision -
Decision Reference DRN-4623554
1 Mar 2024 Great Lakes Insurance SE UpheldInsuranceDRN-4623554 The complaint Ms H complains about the decision by Great Lakes Insurance SE to turn down her travel insurance claim. What happened Ms H holds annual travel insurance cover with Great Lakes. She was scheduled to get a connecting flight to her holiday destination, but missed thi... (2 pages)View decision
