We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4257570
3 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4257570 The complaint Miss M complains that Bank of Scotland plc (trading as “Halifax”) won’t refund payments for over £34,000 made from a joint account she held with her late mother. What happened Miss M held a joint Halifax account with her late mother, of which she is now the sole a... (2 pages)View decision -
Decision Reference DRN-4422436
3 Mar 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4422436 The complaint Miss W complains that the car she acquired through a hire purchase agreement with BMW Financial Services(GB) Limited (“BMWFS”) trading as Alphera Financial Services wasn’t of satisfactory quality. She wants to reject the car and be compensated accordingly. What ha... (4 pages)View decision -
Decision Reference DRN-4208209
3 Mar 2024 Lycetts Financial Services Limited Not upheldPensions and AnnuitiesDRN-4208209 The complaint Mrs G complained against Lycetts Financial Services Limited. To keep things simple I’ll refer mainly to “Lycetts”. Mrs G said that Lycetts’ actions, inactions, and communication methods enabled a financial fraud to be perpetrated on both her and her spouse. Two se... (5 pages)View decision -
Decision Reference DRN-4658601
3 Mar 2024 Financial Administration Services Limited Not upheldInvestmentsDRN-4658601 The complaint Mr D complains that Financial Administration Services Limited (trading as Fidelity International, and hereafter referred to as ‘Fidelity’) has mismanaged the operation of his investments, since they were migrated to Fidelity’s platform in November 2021. What happe... (4 pages)View decision -
Decision Reference DRN-4446173
3 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4446173 The complaint Mr A complains that Barclays Bank UK PLC (“Barclays”) won’t refund payments made using his debit card that he says he didn’t authorise. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief su... (3 pages)View decision -
Decision Reference DRN-4628005
2 Mar 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4628005 The complaint Miss S complains HSBC UK Bank Plc didn’t do enough to protect her when she fell victim to a job scam. What happened Miss S has an account with HSBC. Miss S says she came across an advertisement on a well-known social media platform about earning extra money at hom... (2 pages)View decision -
Decision Reference DRN-4658342
2 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4658342 The complaint Miss L complains that Wise Payments Limited won’t refund the money she lost to an investment scam. Miss L is represented by a third party, but for ease of reading, I’ll refer to all submissions as having come from Miss L alone in this decision. What happened Miss ... (4 pages)View decision -
Decision Reference DRN-4208212
2 Mar 2024 Lycetts Financial Services Limited Not upheldPensions and AnnuitiesDRN-4208212 The complaint Mr G complained against Lycetts Financial Services Limited. To keep things simple I’ll refer mainly to “Lycetts”. Mr G said that Lycetts’ actions, inactions, and communication methods enabled a financial fraud to be perpetrated on both him and his spouse. Two sepa... (5 pages)View decision -
Decision Reference DRN-4647044
2 Mar 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4647044 The complaint Mr M complains about The Royal Bank of Scotland Plc stopping him from making an online payment which caused a financial loss. What happened Mr M wanted to pay £85,000 into a 6.2% one-year fixed rate bond with Business A. This bond had a deadline of 6 October 2023 ... (3 pages)View decision -
Decision Reference DRN-4600663
2 Mar 2024 Advanced Payment Solutions Limited Not upheldBanking and PaymentsDRN-4600663 The complaint H complains Advanced Payment Solutions Limited trading as Cashplus didn’t do enough to protect it when it fell victim to a scam. What happened H – a company with two directors including Mr A – has an account with Cashplus and has done so since 2019. Mr A says he r... (3 pages)View decision
