We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4465812
4 Mar 2024 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-4465812 The complaint Ms F complains about the way in which American Express Services Europe Limited handled her disputed transaction claim. What happened Ms F had to arrange for a plumber to attend her property to fix a leak. She provided her AESEL card details to the plumber at the s... (3 pages)View decision -
Decision Reference DRN-4534359
4 Mar 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4534359 The complaint Mr T complains that Clydesdale Bank Plc trading as Virgin Money hasn’t provided sufficient compensation given the distress and inconvenience caused by it incorrectly duplicating transfers from his account. The payments were being made to Mr T’s other accounts (inc... (3 pages)View decision -
Decision Reference DRN-4378049
4 Mar 2024 U K Insurance Limited Not upheldInsuranceDRN-4378049 The complaint Mrs R has complained that U K Insurance Limited trading as Direct Line produced misleading documentation. She has also complained that it didn’t change an email address when asked to do so. What happened The background to this matter is not in dispute. In summary ... (2 pages)View decision -
Decision Reference DRN-4533810
4 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4533810 The complaint Mr J complains about the service he received from Lloyds Bank Plc when he made an international money transfer (IMT). What happened Mr J authorised an IMT for £2,168.41 via his on-line banking at 08.42am on 24 August 2023. He called Lloyds to cancel the transfer a... (2 pages)View decision -
Decision Reference DRN-4638929
4 Mar 2024 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4638929 The complaint Mr and Mrs H say Barclays Bank UK PLC lent to them irresponsibly. What happened Mr and Mrs H took out a Resolve loan from Barclays on in December 2012. The loan was for £3,500 and the term was 30 months. It was repaid by October 2014. The loan was taken out as Mr ... (2 pages)View decision -
Decision Reference DRN-4516741
4 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4516741 The complaint Mr J complains that Barclays Bank UK PLC won’t reimburse him the money he transferred to a fraudster. What happened Mr J has explained he saw an individual on one of his social media platforms advertising items for sale that interested him. Mr J made contact with ... (4 pages)View decision -
Decision Reference DRN-4638261
4 Mar 2024 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsuranceDRN-4638261 The complaint Mr H and Mrs H have complained that The National Farmers' Union Mutual Insurance Society Limited (NFU) unfairly increased their premium for a home insurance policy. What happened Mr H and Mrs H were insured by NFU for several years. When their policy renewed,... (2 pages)View decision -
Decision Reference DRN-4500982
4 Mar 2024 Prodigy Finance LTD Not upheldConsumer CreditDRN-4500982 The complaint Mr W complains that Prodigy Finance LTD irresponsibly lent to him. Mr W also says Prodigy misrepresented the nature of the loan and has structured the loan in a way that means he’s paying more. Mr W also says Prodigy terminated the loan without providing proper no... (3 pages)View decision -
Decision Reference DRN-4488413
4 Mar 2024 Vanquis Bank Limited Not upheldConsumer CreditDRN-4488413 The complaint Mr D complains that Vanquis Bank Limited applied a default to his loan account after accepting the loan had been lent irresponsibly and after Mr D had maintained his payments on the agreed repayment plan. What happened Mr D was provided with a loan by Vanquis. He ... (3 pages)View decision -
Decision Reference DRN-4406748
4 Mar 2024 Hub Financial Solutions Limited Not upheldPensions and AnnuitiesDRN-4406748 The complaint Mr C complains that HUB Financial Solutions Limited (HUB) gave him incorrect information about his pension and he lost out. What happened Mr C said he called hub in early October 2023 to ask about changing his plan as it had fallen in value from £106,000 to around... (3 pages)View decision
