We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4417244
4 Mar 2024 Vacation Finance Limited Not upheldConsumer CreditDRN-4417244 The complaint Mr J complains that Vacation Finance Limited won’t refund to him the money that he paid for some holiday club membership credits. He’s being represented in his complaint by a claims management company. What happened Mr J and his wife entered into a membership appl... (6 pages)View decision -
Decision Reference DRN-4175693
4 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4175693 The complaint Mr B complains that Barclays Bank UK PLC didn’t refund a chargeback, loaded a negative marker against him on the National Fraud Database, recorded a default and closed his bank account. He’d like the debt written off, the default and marker removed and compensatio... (4 pages)View decision -
Decision Reference DRN-4471782
4 Mar 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4471782 The complaint Miss C complains that a car acquired with finance from Blue Motor finance Ltd (“BMF”) wasn’t of satisfactory quality. What happened In February 2022 Miss C was supplied with a car and entered into a hire purchase agreement with BMF. At the point of supply the car ... (3 pages)View decision -
Decision Reference DRN-4549477
4 Mar 2024 Society of Lloyd's Not upheldInsuranceDRN-4549477 The complaint Mr A complains about Society of Lloyd’s (SoL) valuation of his car following a claim on his car insurance policy. Mr A is also unhappy with the salvage deduction by SoL. When referring to SoL, this includes actions by the underwriter and its agents. What happened ... (3 pages)View decision -
Decision Reference DRN-4414690
4 Mar 2024 Halifax Life Limited Not upheldPensions and AnnuitiesDRN-4414690 The complaint Mr H complains that Halifax Life Limited (Halifax) have deducted more in charges from his Personal Pension Plan (PPP) than was agreed causing him losses. He wants compensation for the losses caused. What happened Mr H took out the PPP in 2002, and held various uni... (3 pages)View decision -
Decision Reference DRN-4650064
4 Mar 2024 Tide Platform Limited UpheldBanking and PaymentsDRN-4650064 The complaint P says Tide Platform Limited (“Tide”) refuses to refund it for transactions on it’s account it says were unauthorised. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary P says it’s card was retai... (3 pages)View decision -
Decision Reference DRN-4510373
4 Mar 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4510373 The complaint Mr C complains about the way Creation Consumer Finance Ltd administered his running account credit agreement. What happened In October 2022 Mr C bought an appliance from a supplier I’ll call R. He funded the purchase using a running account credit agreement from C... (3 pages)View decision -
Decision Reference DRN-4590857
4 Mar 2024 True Potential Wealth Management LLP Not upheldPensions and AnnuitiesDRN-4590857 The complaint Mr G complains that True Potential Wealth Management LLP (TPWM) gave him unsuitable advice to transfer his pension to True Potential Investments. He says he has suffered a loss as a result. What happened Mr G had a pension with a provider I’ll refer to as provider... (8 pages)View decision -
Decision Reference DRN-4601750
4 Mar 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4601750 The complaint Miss M says Clydesdale Bank Plc, trading as Virgin Money, irresponsibly lent to her. What happened Miss M took out two credit cards from Virgin Money. The first card was opened in October 2017 with a credit limit of £10,000. The second was opened in June 2018 with... (3 pages)View decision -
Decision Reference DRN-4510401
4 Mar 2024 Sabre Insurance Company Limited Not upheldInsuranceDRN-4510401 The complaint Mrs K has complained that Sabre Insurance Company Limited unfairly declined a theft claim she made under her car insurance policy. Sabre has cited its fraud exclusion as a reason for declining the claim. What happened Mrs K says she bought a car in November 2022 u... (3 pages)View decision
