We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4629666
5 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4629666 Complaint Mr A has complained that Lloyds Bank PLC (“Lloyds”) unfairly added fees to his overdraft after irresponsibly providing it and allowing him to build up high balances. Background When it investigated Mr A’s complaint, Lloyds agreed that it shouldn’t have renewed Mr A’s ... (2 pages)View decision -
Decision Reference DRN-4660494
4 Mar 2024 Black Horse Limited Not upheldConsumer CreditDRN-4660494 The complaint Mr C has complained that a car he acquired using a hire-purchase agreement with Black Horse Limited (“Black Horse”) was misrepresented to him, as he was not told it had been salvaged before he acquired it. What happened Mr C acquired a used BMW in October 2021, us... (6 pages)View decision -
Decision Reference DRN-4656868
4 Mar 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4656868 The complaint Mr A and Mrs R complain that Red Sands Insurance Company (Europe) Limited declined their travel insurance claim. My references to Red Sands include its claims management and emergency assistance service agent. What happened Mr A and Mrs R had a single trip travel ... (5 pages)View decision -
Decision Reference DRN-4627652
4 Mar 2024 Pinnacle Insurance Plc UpheldInsuranceDRN-4627652 The complaint Mrs B complains that Pinnacle Insurance Plc won’t pay her pet insurance claim and that it’s added an exclusion to her policy. My references to Pinnacle include its agents. What happened Mrs B took out pet insurance on-line for her dog which started on 31 October 2... (4 pages)View decision -
Decision Reference DRN-4660453
4 Mar 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4660453 The complaint Miss H is complaining about TSB Bank plc because she wanted to change the payment date for a payment arrangement she had with the bank and was unable to do so. What happened Miss H had a credit card with TSB. She fell behind with payments and, in June 2023, agreed... (5 pages)View decision -
Decision Reference DRN-4492011
4 Mar 2024 Scottish Widows Bank Plc Not upheldMortgagesDRN-4492011 The complaint Mr R and Ms M’s complaint about Scottish Widows Bank Plc (SW) relates to the closure of their Offset Saver Account (OSA) when they purchased a new property. They were told that the OSA would be moved over and linked to their new mortgage when their old mortgage wa... (3 pages)View decision -
Decision Reference DRN-4476315
4 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4476315 The complaint Mr C complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In March 2023 Mr C was supplied with a car and entered into a conditional sale agreement with Moneybarn. When Mr C collected the car, he notic... (3 pages)View decision -
Decision Reference DRN-4661263
4 Mar 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4661263 The complaint Mr J is unhappy that HSBC UK Bank Plc closed his basic bank account without notice. He’d like compensation and the account reopened. What happened On 26 November 2022 Mr J opened a basic bank account with HSBC. On 30 January 2023 HSBC sent Mr J a letter letting hi... (2 pages)View decision -
Decision Reference DRN-4635186
4 Mar 2024 Covea Insurance plc UpheldInsuranceDRN-4635186 The complaint K – a limited company – is complaining about the amount Covea Insurance plc has paid to settle a claim it made on its commercial insurance policy. What happened In December 2022 a cart damaged a property K owned. So K contacted Covea to claim on its insurance poli... (3 pages)View decision -
Decision Reference DRN-4219239
4 Mar 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4219239 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (‘Hargreaves Lansdown’) bought the wrong number of shares for him and that caused him a financial loss. What happened Mr B had a number of share dealing accounts with Hargreaves Lansdown. On 31 Octob... (7 pages)View decision
