We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4510784
5 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4510784 The complaint Mrs H and Mr H complain Bank of Scotland plc trading as Halifax (Halifax) failed to provide a full explanation why a payment they sent via the ATM was processed for a different amount than they requested, despite the confirmatory payment receipt showing their inte... (3 pages)View decision -
Decision Reference DRN-4394258
5 Mar 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4394258 The complaint Mr B, who is represented by a professional representative (“PR”) complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) rejected his claim under the Consumer Credit Act (“CCA”) 1974 in respect of a holiday product. The pro... (3 pages)View decision -
Decision Reference DRN-4572311
5 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4572311 The complaint Miss O complains that Monzo Bank Ltd (“Monzo”) failed to refund a transaction she didn’t recognise. What happened What Miss O says Miss O explained that she was in a relationship at the time and believes her partner used her Monzo card to make a payment from her a... (4 pages)View decision -
Decision Reference DRN-4600650
5 Mar 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-4600650 The complaint Mr T’s representative complains on his behalf that Tesco Underwriting Limited (Tesco) unfairly declined to settle his claim on his motor insurance policy. They further complain about the poor customer service received. References to Mr T or his representative, wil... (3 pages)View decision -
Decision Reference DRN-4630815
5 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4630815 The complaint Mr C is complaining that National Westminster Bank Plc lent to him irresponsibly by providing him with an overdraft on two separate occasions. What happened In September 2021, NatWest approved Mr C’s application for an overdraft, giving him a limit of £500 and the... (4 pages)View decision -
Decision Reference DRN-4362970
5 Mar 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4362970 The complaint Miss G complains that National Westminster Bank Plc (NatWest) is refusing to refund her the amount she lost as the result of a scam. Miss G has previously been represented by a third party. To keep things simple, I will refer to Miss G throughout my decision. What... (3 pages)View decision -
Decision Reference DRN-4661437
5 Mar 2024 PDL Finance Limited UpheldConsumer CreditDRN-4661437 The complaint Miss S complains PDL Finance Limited trading as Mr Lender (“Mr Lender”) gave her loans which were unaffordable. Had Mr Lender done better checks it would’ve realised she had County Court Judgements (CCJs) outstanding and so not lent to her. What happened A summary... (4 pages)View decision -
Decision Reference DRN-4489108
5 Mar 2024 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsuranceDRN-4489108 The complaint Ms L complains that The National Farmers’ Union Mutual Insurance Society Limited (“NFU”) has unfairly handled costings in relation to her legal expenses insurance (“LEI”) policy. Any reference to Ms L and NFU includes respective agents or representatives. What hap... (3 pages)View decision -
Decision Reference DRN-4619799
5 Mar 2024 Chetwood Financial Limited Not upheldConsumer CreditDRN-4619799 Complaint Mr C has complained about a personal loan Chetwood Financial Limited (trading as “Live Lend”) provided to him. He says he shouldn’t have been given the loan as he applied for it at a time when he was struggling and couldn’t afford the repayments. Background Live Lend ... (3 pages)View decision -
Decision Reference DRN-4588155
5 Mar 2024 Nottingham Building Society Not upheldBanking and PaymentsDRN-4588155 The complaint Ms H complains that Nottingham Building Society (‘NBS’) won’t refund the money she lost after falling victim to a scam. What happened A representative has brought this complaint on behalf of Ms H, however as the account is in Ms H’s name – I’ll refer to her throug... (3 pages)View decision
