We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4644347
5 Mar 2024 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-4644347 The complaint Mr A complains that Curtis Banks Limited (CB) delayed the processing of his pension drawdown application which then resulted in him losing a significant sum of money as a result of market movements. Mr A would now like CB to recompense him for the losses that he s... (9 pages)View decision -
Decision Reference DRN-4615279
5 Mar 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4615279 The complaint Mr H’s complaint is about a buy-to-let (BTL) mortgage he holds with Barclays Bank UK PLC. Mr H says that, after the mortgage term expired, Barclays failed to treat him fairly or consider his payment proposals. Mr H is also unhappy that the account balance has incr... (4 pages)View decision -
Decision Reference DRN-4662318
5 Mar 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4662318 The complaint Mrs T complained about how National Westminster Bank Plc (“NatWest”) dealt with the closure of her bank accounts. What happened Mrs T had a current account and investment account with NatWest for many years, which she originally opened when she lived in the UK. Sh... (6 pages)View decision -
Decision Reference DRN-4611660
5 Mar 2024 Avantcredit Of Uk, Llc Not upheldConsumer CreditDRN-4611660 The complaint Mrs N complains that AvantCredit of UK (“Avantcredit”) LLC, irresponsibly gave her a loan she couldn’t afford. What happened In March 2016 Mrs N applied for a loan with Avantcredit. She said the purpose of the loan was debt consolidation. She was approved for loan... (3 pages)View decision -
Decision Reference DRN-4597557
5 Mar 2024 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-4597557 The complaint Mr D complains about the advice JLT Wealth Management Limited (‘JLT’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a f... (7 pages)View decision -
Decision Reference DRN-4520192
5 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4520192 The complaint Mr R complained that The Prudential Assurance Company Limited (Prudential) caused a delay to the transfer of his existing pension benefits to a new retirement account (RA) with it leading to a financial loss in terms of a reduced transfer value. He believes that t... (7 pages)View decision -
Decision Reference DRN-4523865
5 Mar 2024 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-4523865 The complaint Mr C complained about Hargreaves Lansdown Asset Management Limited (HLAM). He said HLAM put a block on his account and by doing this, he was unable to sell shares. He said this caused him investment losses. He said HLAM also caused him distress and inconvenience. ... (3 pages)View decision -
Decision Reference DRN-4661679
5 Mar 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4661679 The complaint Mr P says Brent Shrine Credit Union Limited, trading as My Community Bank, irresponsibly lent to him. What happened Mr P took out a 48-month loan for £20,000 on 5 July 2022. The monthly repayments were £552.97 and the total repayable was £26,939.91. Mr P says Bren... (3 pages)View decision -
Decision Reference DRN-4410901
5 Mar 2024 Mid Cornwall Brokers Ltd Not upheldInsuranceDRN-4410901 The complaint A company, which I’ll refer to as S, complains about the information Mid Cornwall Brokers Ltd provided when S took out a commercial property insurance policy and again at each renewal of the policy. Mr S, a director of S, brings the complaint on its behalf. What h... (3 pages)View decision -
Decision Reference DRN-4641636
5 Mar 2024 In2 Planning Limited UpheldPensions and AnnuitiesDRN-4641636 The complaint Mr S is represented by his solicitors. His case is about the Small Self-Administered Scheme (‘SSAS’) he set up for his company in July 2016, and the investments made in the SSAS (following employer contributions into it) in August 2016 and February 2017. Those inv... (13 pages)View decision
