We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4450385
5 Mar 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4450385 The complaint Mrs K complains that after making a large payment towards her PayDown plan with NewDay Ltd, trading as Fluid, her monthly payments didn’t reduce. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead... (2 pages)View decision -
Decision Reference DRN-4600521
5 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4600521 The complaint Miss M complains that Monzo Bank Ltd trading as Monzo didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint... (4 pages)View decision -
Decision Reference DRN-4518074
5 Mar 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4518074 The complaint Mr P complains that a car acquired with finance from N.I.I.B Group Limited trading as Northridge Finance (“NF”) wasn’t of satisfactory quality. What happened In February 2023 Mr P was supplied with a car and entered into a hire purchase agreement with NF. At the p... (3 pages)View decision -
Decision Reference DRN-4308884
5 Mar 2024 Home Technology Finance Limited Not upheldConsumer CreditDRN-4308884 The complaint Ms W has complained about a faulty television she was renting from Home Technology Finance Limited, trading as Boxclever, and the way she was treated by Boxclever when waiting for it to be repaired or replaced. What happened Ms W hired a television from Boxclever ... (2 pages)View decision -
Decision Reference DRN-4639116
5 Mar 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4639116 The complaint Mr H says Zopa Bank Limited irresponsibly lent to him. What happened Mr H took out a loan for £12,500 over 24 months on 22 June 2023. The monthly repayments were £628.80 and the total repayable was £15,091.29. Mr H complained to Zopa that the loan should never hav... (2 pages)View decision -
Decision Reference DRN-4490819
5 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4490819 The complaint Miss H complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement because it didn’t complete reasonable and proportionate checks to ensure the agreement was affordable. What happened Miss H entered into a conditional sale ... (3 pages)View decision -
Decision Reference DRN-4435936
5 Mar 2024 State Bank Of India (UK) Limited UpheldBanking and PaymentsDRN-4435936 The complaint Mr G complains that State Bank of India (UK) Limited (“SBI”) hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr G has explained tha... (4 pages)View decision -
Decision Reference DRN-4660986
5 Mar 2024 Chetwood Financial Limited Not upheldConsumer CreditDRN-4660986 The complaint Ms S complains that Chetwood Financial Limited trading as BetterBorrow lent irresponsibly when it approved her loan application. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: In November ... (3 pages)View decision -
Decision Reference DRN-4662648
5 Mar 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4662648 The complaint Mr B complains that he was unable to open a savings account with Nationwide Building Society so missed out on interest and a “fairer share” bonus payment. What happened In October 2022, Mr B attempted to open a current account online with Nationwide, to take advan... (3 pages)View decision -
Decision Reference DRN-4475998
5 Mar 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4475998 The complaint Mr O has complained that Admiral Insurance (Gibraltar) Limited dealt with another driver’s claim against his motor policy when he expressly said he would deal with the claim himself. What happened Mr O said he was stationary on a motorway on 4 January 2023 when hi... (3 pages)View decision
