We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4687850
16 Apr 2024 Plata Finance Limited Not upheldConsumer CreditDRN-4687850 The complaint Mr R complains that Plata Finance Limited (who I’ll call Plata) provided him with credit he couldn’t afford to repay and that they didn’t make him aware of the interest on the loan. What happened Plata approved a loan of £3,000 for Mr R in December 2022. The loan ... (2 pages)View decision -
Decision Reference DRN-4629803
16 Apr 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4629803 The complaint Mr H complains that Bank of Scotland plc, trading as Halifax, won’t refund him the money he lost to a scam. What happened Both parties are aware of the circumstances of the complaint so I won’t repeat them in full here. But briefly, both parties accept that in aro... (6 pages)View decision -
Decision Reference DRN-4421518
16 Apr 2024 Origen Financial Services Limited Not upheldPensions and AnnuitiesDRN-4421518 The complaint Mr D has complained that he was inappropriately advised by Origen Financial Services Limited, trading as Origen Financial Services, (Origen) to transfer defined benefits from an occupational pension scheme (OPS) to an Aegon self invested personal pension (SIPP). M... (6 pages)View decision -
Decision Reference DRN-4743988
16 Apr 2024 Santander UK Plc UpheldMortgagesDRN-4743988 The complaint Mr G and Miss M have complained about a declined porting application they made with Santander UK Plc. What happened Mr G and Miss M had an existing mortgage with Santander and on 26 May 2023 they applied to port it to a property they wanted to buy. The application... (3 pages)View decision -
Decision Reference DRN-4641791
16 Apr 2024 CIGNA Life Insurance Company of Europe SA-NV UpheldInsuranceDRN-4641791 The complaint Mr M is unhappy that CIGNA Life Insurance Company of Europe SA-NV declined a claim on his employer’s group medical insurance policy. What happened Mr M was diagnosed with prostate cancer in early 2023. He claimed on his policy for High Intensity Focused Ultrasound... (3 pages)View decision -
Decision Reference DRN-4743897
16 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4743897 The complaint Miss G complains Barclays Bank UK PLC provided poor service and they’ve not calculated the interest correctly on her Help To Buy Individual Savings Account (ISA). What happened Miss G opened a Help to Buy ISA with Barclays in 2019. She says in April 2023, she thou... (4 pages)View decision -
Decision Reference DRN-4721592
16 Apr 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4721592 The complaint Mr M complains that he was mis-sold a timeshare product when he was on holiday in Malta. Because he used his credit card, issued by MBNA Limited, to pay part of the purchase price, he says that he has a claim against it in the same way as he has a claim against th... (4 pages)View decision -
Decision Reference DRN-4727837
16 Apr 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-4727837 The complaint Mr H complains that The Co-operative Bank Plc (Co-op) won’t refund money he lost in an investment scam. What happened What Mr H says: Mr H says his wife saw an advert for bitcoin investments on Facebook. It was apparently endorsed by a TV finance personality. Mr H... (7 pages)View decision -
Decision Reference DRN-4706360
16 Apr 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4706360 The complaint Mrs B complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with a loan she couldn’t afford. Mrs B is also unhappy with the help and support MoneyBoat provided after she missed her contractual repayments. What happe... (4 pages)View decision -
Decision Reference DRN-4415137
16 Apr 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-4415137 The complaint Miss L and Mr P complain that AXA Insurance UK Plc have unfairly declined a claim under their home insurance policy. Any reference to Miss L, Mr P, or AXA includes respective agents or representatives. What happened The background of this complaint is well known b... (3 pages)View decision
